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Location:
243 Consumers Road, Toronto, Ontario, M2J 4W8
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
Overview
Reporting directly to the Vice President, National Operations the incumbent will be responsible for leading the Cosmetics Operations Team which includes both operations and systems and technology. This role is responsible for the creation, development and execution of Shoppers Drug Mart’s national cosmetics operations business strategy, including the everyday operational aspects of all format cosmetics department in-stores and all the technology and systems in support of the cosmetics operations. This role also provides overall leadership and management to a corporate team of colleagues who works within the franchisee SDM stores supporting the optical department – split level of responsibility with the LCL Optical department. The incumbent will equally enjoy looking at the bigger picture and focusing in on the details to ensure forward thinking strategies are grounded in operational excellence.
Primary Responsibilities
Collaborate with various teams and leaders within the business to lead and execute on the strategic cosmetics operations programs for the organization, acting as a SME on cosmetics with a deep understanding of competitive landscape.
Provide a clear vision and effective leadership to coach, develop, support and drive strategic innovation to direct reports.
Lead with a passion for results with the goal to drive business growth for stores, including cosmetics sales and productivity, cosmetics market share and cosmetic customer experience through the development and execution of engaging programs and periodic store events working closely with other businesses including merchandising, category and marketing
Accountable to all Cosmetics National Operating Standards of Practice for all Shoppers locations nationally (SOP’s development and maintenance).
Accountable for the development of Store Certification protocols and other key business supporting tools such as, but not limited to, business building store visits tools.
Provide support to all regional VP,Operations on their stores’ Cosmetics operational needs
Develop training for all Beauty Operations Specialists in the field who provide direct support to all stores including training on new programs and initiatives, business building, vendor selling support, etc
Monitor and analyze cosmetics competitors and develop competing strategies accordingly
Own and support the strategic vision and roadmap for cosmetics systems and technology including Cosmetic iPad/eClienteling collaborating with IT and other key stakeholders to successfully execute.
Oversees and provides leadership to pilots, project management, communications, while engaging multiple teams and stakeholders such as vendor management and consultants.
In partnership with the Marketing Team, guide and support the Pro-Team (Shoppers Drug Mart Social Influencers Team) with social media materials and strategy in addition to addressing any questions that may arise
Support the optical department by providing guidance to opticians in stores to address any people, performance or operational issues. Work closely with the Optical department at LCL.
Requirements
7-10 years work-related experience. Experience in the Cosmetics Retail Industry and expertise in competitive landscape of the cosmetics business is preferred.
Post-secondary education equivalent to a university diploma (minimum college) in Business or equivalent.
The successful incumbent will be thoughtful in the questions they ask, passionate about unpacking and framing problems and have a strategic mindset.
As a people leader, they will be responsible for providing a clear vision for their team while supporting their direct reports in their professional development.
Established critical thinking, strategic and analytical capabilities and can look across different sources of information to uncover large impact opportunities, challenge the status quo and propose solutions to support the vision and deepen connections with stakeholders. Ability to inspire, motivate and lead a team
Ability to work collaboratively across multiple teams and with senior executives to drive change
Thrives in fast-paced, issue-driven environment, and exhibit flexibility and adaptability to change
Demonstrated ability to synthesize complex issues and communicate clearly and succinctly.
Ability to quickly shift and manage competing priorities
Ability to build strong relationships and influence internal stakeholders.
Ability and means to travel on a flexible schedule as needed.
Shoppers Drug Mart experience is preferred.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
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