Director, HR Shared Services, Best Practices

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
Reporting to the AVP Human Resources Shared Services, the Director Best Practices (BP), HR Shared Services provides strategic and innovative leadership on a full range of HR operational best practices, including data, process management, continuous improvement, HR merger & acquisition support and work intake prioritization.

The role requires a leader with a strong understanding of HR operations, process, data and technology, excellent communication/relationship skills and outstanding people leadership & influence abilities. Leveraging these proven skills, the Director Best Practices, HR Shared Services will be responsible for leading a team with a focus on improvement activities & data – driving operational performance and service excellence within HR Shared Services, creating the platform that will help evolve the HR Operating Model.

What will you do?

Strategic Leadership

In close collaboration with HR Shared Services leadership, this role will lead & implement the HR Best Practices strategy & roadmap that will lead to an improved employee experience, streamlined HR processes and enhanced productivity

Keep a long-term view of the strategic HR initiatives required to deliver on Sun Life’s People Strategy

Provide thought leadership and guidance around advancing new HR operations and capabilities that are value-driven and create operational efficiencies; remain current with industry advancements in Human Resources and continuously innovate

Oversee the project management of HR merger & acquisition due diligence and project related implementation workstreams

Data Analytics

Collaborate with HR Shared Services leadership and regional HR leaders to deliver data and analytics that drive business value

Develop meaningful metrics that tell a story and provide meaningful insights through data

Ensure data infrastructure supports future growth, scalability and integration of data for analytical insights

Process Management, Controls and Continuous Improvement

Lead a team who will maximize process documentation to successfully support the HR strategy

Ensure audits and control processes are supported in order to be compliant with regulatory, audit, governance and other internal policies and procedures

Enable and oversee the rollout of a process management framework within HR Shared Services, and scalable for global HR and Sun Life businesses/functions

Drive initiatives to optimize Sun Life’s HR Shared Services, systems and platforms to eliminate manual work, drive efficiency, improve processes and find alignment within our HR infrastructure

Provide ongoing strategic and tactical evaluation of HR delivery of services to ensure alignment with Sun Life’s long-term strategy, business requirements, competitive landscape and regulatory environment.

People Management

Develop the HR Best Practices function and team to ensure continuous development and innovation in key areas of expertise

Provide strong team leadership to motivate and develop individual and team performance

What do you need to succeed?

Demonstrated 8+ years professional experience in Human Resources with a HR operations background preferable

Proven track record in thought leadership, creating and implementing a holistic transformation strategy within Human Resource

Demonstrated people management capability with strong coaching and development skills

Excellent relationship management, collaboration, communication and influencing skills (collaborating, presenting, questioning, listening, writing, observing, consulting)

Inspiring leadership skills, demonstrated ability to manage change in an ambiguous environment, leading with “data first & data driven insights and decisions”

Proven problem solver, quick learner and creative thinker

Excellent change & project management, organization, planning and time management skills with a proven ability to prioritize work

Highly motivated, strong business acumen; strategic and results oriented with a continuous improvement focus

Experience with Agile & Design thinking & process improvement methodologies and knowledge of the full project life cycle is an asset

Previous experience with mergers & acquisitions an asset

What’s in it for you?

Flexible Benefits from the day you join to meet the needs of you and your family

Pension, stock and savings programs to help build and enhance your future financial security

Wellness programs that support the three pillars of your health – mental, physical and financial

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

A friendly, collaborative and inclusive culture

Working together, sharing common values and encouraging growth & achievement

Flexible work location options available

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
93,800/93 800 – 153,200/153 200

Job Category:
Human Resources

Posting End Date:
21/06/2021