The Director, ITS Operations is responsible for the day-to-day management and oversight of project delivery, resource and capacity planning, and communications for the IT Solutions division. This role will be key in resolving issues related to completing resource and project priorities to ensure that work is properly planned, staged and that capacity meets demands for project delivery.
A typical day would involve:
Plan, direct and execute project delivery, including managing execution risks, changes in scope or dependencies that hold impact to successful project execution.
Develop and optimize hiring strategy for IT Solutions, including development of co-op program, maintaining external relationships with educational institutes and programs, skills development and training programs.
Design and implement accurate demand management tools and processes for all IT Solutions roles to ensure that capacity matches demand, including management of time management tools (time control).
Foster a culture of collaboration and communication in line with the ITS Operating Model, including chairing STAG Triage and ensuring that work is scheduled in line with capacity of teams.
Responsible for IT Solutions communications including monthly management reports, dashboards, KPI reporting, board reporting, internal communications (Town Hall, Team site, email communication), launching pulse surveys, managing team calendar, organizing divisional planning.
Represent ITS on key partnership engagements.
Represents ITS on organizational initiatives such as Remote Work Program, BCP coordination.
You are:
An Inspirational and Empathetic Leader – you build rapport and strong, effective, and honest relationships within and beyond Vancity.
A Builder – you are experienced at scaling cross-functional technical teams.
Strong Relationship Manager – you have demonstrated excellence in strong stakeholder management at all levels with visible and enlightened commercial acumen.
A Change Leader – you have led others through change, transition, and uncertainty by developing a strong change agenda, maintaining focus and ensuing open and constructive dialogue around change.
Passionate – about being a financial force for change and believe that finance can have a positive impact in the world.
You have:
Post Secondary in business, finance, project management or related.
5-7 years in increasingly complex leadership roles.
Experience in HR practices, communications, project delivery.
Bonus points, if you have:
Project management certification is an asset
The team:
In this role, you will report into VP, ITS Operations.
Posting Deadline: Please apply by 04:00 PM PST, May 21, 2021
About Vancity:
When you join Vancity as an employee and a member, you join a movement that believes that when we use money for what’s right, we truly are a financial force for change.
Our vision is to redefine wealth—and we are doing so by using the tools of finance to prioritize the wellbeing of our members and our communities by tackling the climate crisis and we are proving every day that sustainable is
We are the largest private-sector Living Wage Employer in Canada and have been consistently recognized as one of the Top Employers in Canada. Come join our team of 2,600 diverse individuals and access competitive rewards & benefits, all while knowing you are apart of a greater movement.
Start your Vancity career journey with us even if you’re new to financial services! We provide in-house paid training to gain general financial knowledge, and to learn about our products & services. We encourage opportunities to learn & develop to prepare you for career success, which in turn continuously impresses how we serve our membership.
Vancity is committed to a diverse workplace and values Integrity, Innovation, Responsibility and Reconciliation. While we review all applicants, we will be prioritizing applicants who self-identify as Indigenous peoples (First Nations, Inuit, and Metis), Members of visible minorities, and Persons with disabilities.
To learn more about Vancity, please visit vancity.com/AboutVancity.
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