Under the direction of the Senior VP, the Director is responsible for directing the activities of a department (s) under his/her direction.
In addition, the incumbent is responsible for providing strategic leadership, developing strong relationship with AFL’s clients, and ensuring all business goals and objectives are reached
Responsibilities
Responsible for end-to-end employee management including; hiring, onboarding, leading, developing, and mentoring team members
Create a solution-oriented environment whereby the team is consistently seeking to identify leading edge project management practices focused on delivering value to the client while working within the process requirements of the account
Ensure the team is fully aligned and exceeds client targets and business plans
Make certain the team fully supports client programs and initiatives and proactively identify opportunities for improving processes and deliverables
Assist with training, supervising and evaluating the performance of all reporting employees
Participate in reviews and assist in creation/execution of action plans
Develop and drive departmental strategic plans, key performance indicators and departmental objectives to maximize productivity to ensure customer obligations are fulfilled and track progress
Get involved in project problem analysis, decision-making, financial review meetings and technical review meetings
Prepare financial and operational reporting required delivering and analyzing the financial results of the department(s) on a regular basis; Review any significant variances from the budgeted figures. Ensures practices meet or exceed yearly financial targets
Continuously improve internal procedures and processes
Personal Qualities
Leadership – Proven success in leading high performance teams, achieving results through others, and being a strong team player
Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound business decision
Conflict Management and Resolution Skills – Build consensus, anticipate and solve problems
Results focused – Ability to organize and manage multiple, and at time competing priorities
Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,
Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce
Qualifications
Minimum of 5 years relevant management experience, preferably in Telecommunication
Leadership experience with a sizeable multidisciplinary team
Proficient in MS Office, specifically Excel, Word, Visio, and Power Point
Comprehensive understanding of contract scope and requirements for pro-active management of projects and integration into processes
Working Conditions
Normal office environment.
General hours of Monday through Friday 8:00am to 4:30pm. But ability to provide support during and outside regular business hours is required
Some minimal travel may be required.
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