What is in it for you:
Experience living in Banff National Park in the iconic location of Lake Louise
Subsidized staff accommodation provided on-site for full time status
Access to our Lifestyle Program activities
One duty meal in our newly renovated staff cafeteria
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/fitness centre/spa/golf
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What you will be doing:
Lead and manage the day to day operations of Front Office, Royal Service, Concierge, and Guest Services ensuring all service standards are followed
Oversee group business, reviewing and ensuring details of group resumes are met
Oversee the selection, training and development of all Heartists to ensure timely recruitment and career growth
Maximize rooms revenue through participation in yield management meetings and implementation agreed upon Revenue Management strategies and practices
Address guest concerns and react quickly, logging and notifying proper areas
Communicate effectively with all departments and thrive for guest feedback
Balance operational, administrative and Heartist needs by focusing on guest feedback surveys, Heartist feedback surveys and financial results
Strategize with the team on new processes and actively share ideas, opinions and suggestions to improve the environment and hotel experience
Ensure a clean and safe working environment, with continual emphasis on promoting Heartist and guest health and safety
Follow departmental policies, procedures and service standards
Complete all project work in a timely manner
Ensure a clean and safe working environment, and actively participate in health and safety initiatives
Adhere to all hotel environmental policies and initiatives
Carry out any other tasks as assigned
Your experience and skills include:
A minimum of one year’s Front Office management experience in a luxury hotel required
Previous experience with a Property Management system required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Self‑motivated, with the ability to make effective decisions
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure
Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
Ability to consistently stand and walk through out shift
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Your team and working environment:
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Apply Now
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