Director of Housekeeping

The Fairmont Chateau Lake Louise is looking for a dynamic leader who is highly organized and capable of providing leadership, guidance and direction in achieving the hotel’s vision and mission with a young, energetic workforce. Reporting to the Director Rooms Division, the Director of Housekeeping will be responsible for the overall cleanliness, detailing, servicing, resources, care and maintenance of all guest rooms and public areas within the hotel. They are also responsible for the growth of the department in relation to guest service and colleague satisfaction. Let’s take your career to new heights.

What is in it for you:
Experience living in Banff National Park in the iconic location of Lake Louise

Subsidized staff accommodation provided on-site for full time status

Access to our Lifestyle Program activities

One duty meal in our newly renovated staff cafeteria

Competitive extended benefits package including medical, vision and dental for full time permanent status

Employee Travel Program

Comprehensive Wellness Platform (LifeWorks)

Discounts on food & beverage/fitness centre/spa/golf

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:
Manage strategic planning and implementation processes for the Housekeeping department

Maintain ownership and awareness of the departmental operating budget

Ensure effective resource allocation, including scheduling and vacation planning

Establish goals, measurements and results for the department

Effectively recruit, select and develop an effective team

Promote high morale through recognition and removal of identified barriers

Coordinate the delivery and installation of new FF&E for renovation projects

Maintain awareness of industry trends and implement enhancements to products and services

Track and address all guest comments and concerns

Ensure rooms and service standards are implemented and audited for quality and consistency

Develop and update job descriptions and standard operating procedures for the department

Develop and maintain files on furniture, seating, and bedding for guest rooms and public areas, including equipment that relates to five-year capital plans

Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas

Oversee effective performance management processes

Monitor and revise departmental health and safety tools including WCB and WHMIS training programs

Comply with all safety regulations, promoting a clean and safe work environment

Communicate effectively with the Maintenance department regarding guest rooms and public areas

Ensure a clean and safe working environment, and actively participate in health and safety initiatives

Adhere to all hotel environmental policies and initiatives

Carry out any other tasks as assigned

Your experience and skills include:
3-2 years of previous Hotel Rooms Division leadership or management required

Department Head experience in a hotel Rooms Division an asset

University degree or college diploma in hospitality management an asset

Strong communication skills both written and verbal

Proficient in the use of relevant software an asset (eg. Microsoft Office, Micros Fidelio Opera)

Proven ability to successfully lead and motivate colleagues

Highly organized and energetic, with a proactive approach to getting the job done

Self‑motivated, with the ability to make effective decisions

Demonstrates initiative, and the ability to multitask and work with minimal supervision

Ability to maintain high service levels under pressure

Ability to consistently stand and walk through out shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:
Fast-paced, upscale, luxury hotel

Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS