Director of Operational Excellence

Role Summary

As the Director of Operational Excellence, you are responsible for leadership and maintenance of the company’s key business metrics which align and support the achievement of Eminence’s strategic goals. You will partner with leaders across the organization to support, maintain and refine team-based goals, objectives, and key performance indicators. You will lead the Office Services & Facilities Management Team and partner directly with the HR Analyst on Eminence’s Performance-Based Bonus Program.

You will partner with the Division Leaders to lead the development and implementation of a framework for best practices and documentation throughout the organization – all to align with Operational Excellence both in social & environmental impact and in governance for Eminence’s ongoing B Corp accreditation. This accreditation demonstrates Eminence’s passion for balancing profit with purpose and maintaining operational excellence in areas such as Corporate Governance, Worker well-being, Community, Environment, and Customer Best Practices. You report to the Director of Operations & Organization Development.

Responsibilities

Manage metrics for the companywide Goals, Objectives, and Key Performance Indicators

Goals & Objectives help to define the practices and behaviours that lead to the achievement of Eminence’s divisional and companywide strategic goals. Examples of measurement areas include sales success, customer order & fulfillment timelines, production speed & accuracy, financial metrics, Customer Satisfaction standards, Employee retention & engagement, quality measures, and the success of our product launches. These goals and objectives also form the building blocks for Eminence’s Performance-Based Bonus Program for which all full-time Team-members are eligible.

Enhance, develop, and maintain the Performance-Based Bonus Program which includes Goals, Objectives and Key Performance Indicators (KPIs) which drive Quarterly and Year-end bonus achievement for each Division

Provide hands-on support to leaders to develop and maintain business-specific analytics

Partner with leaders to create goals, objectives, and bonus incentives for teams

Lead the creation and distribution of Quarterly & Annual Goals & Objectives

Lead the calculation & review of Quarterly and Year-End bonus results

Lead the tracking and reporting of Company and Departmental KPIs

Partner with the People & Culture Team and the HRIS vendor to build a custom KPI module

Develop, monitor, and communicate progress on key goals and initiatives to Executive and Senior Leaders

Lead the development and implementation of framework for best practices and documentation throughout the organization in alignment with Operational Excellence in social & environmental impact and governance

Develop and manage metrics, documentation, and reporting with different departments to achieve operational goals

Develop policy framework for Corporate Governance including ethics, code of conduct, and transparency

Define environmental management, impact, and disclosure practices

Develop policy and procedures that support the ongoing process of B Corp certification

Oversee the Office Services Team responsible for first impressions and outstanding Customer Service at the front desk and reception

Oversee Facilities (including maintenance, tenant management, Custodial management, and security)

Partner with the Facilities Team to establish and monitor meaningful metrics to track the environmental impact of our facilities

Qualifications

10+ years of progressively increasing experience in Business Operations/Administrative Management

Any combination of education or experience that would be equivalent to a Business Degree (Management/ Operations/ Lean Six Sigma methodologies, ISO or Quality Management Systems)

Previous experience in attaining accreditation such as B Corp, ISO, Best Managed Company, etc.

Project Management experience (an asset)

Proven operational leader with effective collaboration skills

Strong foundation of business operations experience along with the ability to develop and interpret metrics/data to inform decision making and planning

Superior change management skills including outstanding written and verbal communication skills

Strong Customer service focus; seek opportunities for continuous improvement and strive to create a positive and meaningful Customer experience internally and externally

Proactive, highly organized, and extremely detail-oriented

Experience in facilitating problem-solving with teams, leaders, and all levels in an organization

Advanced proficiency in MS Office including Excel, Word, PowerPoint, and Outlook

Total Rewards

Competitive salary, quarterly and annual bonuses based on individual and company goals

100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

Focus on professional development, 1:1 meetings with your leader, tuition assistance program, and length of service rewards

The Application

Please submit a resume with a cover letter.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, Eminence Organics continues to meet the highest standards of social and environmental performance, accountability and transparency for employees, customers and the community.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

#EminenceCareers

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