Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
Job Type: Full Time
Location: BC Delta – CN038
JOB SUMMARY
The Director, Operations is responsible for the overall operational management of their region, including budgeting and financials; business development; staffing, customer satisfaction; and, planning, directing, coaching and leading the team towards attainment of business objectives.
KEY DUTIES & RESPONSIBILITIES
Actively participate in the division’s strategic planning; work with the management team to establish business objectives and ensure that they are met.
Develop and manage budget: monitor expenses, analyze budget variances, identify corrective action and amend tactical plan if necessary.
Develop and maintain relationships with designated clients in the region, business partners and service providers in the industry.
Identify and analyze industry trends and develop procedures to enhance operations, develop statistical reports for senior management as needed.
Foster and maintain relationships cross-functionally within the division and with key stakeholders.
Resolve staffing issues, plan and assign work to meet customer needs.
Provide direction, coaching, training and motivation to ensure productivity and conduct performance appraisals.
Participate in IT initiatives and recommend solutions that enhance efficiency and systems quality.
Ensure compliance with health and safety laws and regulations and promote a safe and healthy work environment at all times.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
Thorough knowledge of regulatory requirements related to fleet management
Team player with excellent interpersonal skills – must be able to develop working relationships with drivers and business partners at all levels
Excellent written and oral communication abilities
Strong customer service focus and flexibility in dealing with diverse customer scenarios
Analytical problem solver with ability to recognize and resolve issues and make effective decisions and/or recommendations
Highly organized and self-motivated with ability to work under pressure and manage workflow
High work standards and attention to detail with ability to process large amounts of information accurately
Computer proficiency Microsoft Office (Word, Excel, PowerPoint and Outlook), Internet, etc.
WORK EXPERIENCE – MINIMUM REQUIRED
10 + years of progressive experience
EDUCATION
Required: High School/GED or equivalent
COMPETENCIES
Accountability
Agility
Business Acumen and Straight Talk
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.
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