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Job Summary
The Director, Strategic Solutions will be responsible for facilitating alliances between identified priority accounts and Compass sectors resulting in strong partnerships and increased total customer satisfaction. This individual will report to the Vice President of the Strategic Alliance Group (SAG) with an overall accountability to meet and exceed Compass’ account retention objectives. This will be accomplished through interaction with clients, operators, and field support.
Now, if you were to come on board as our Director, Strategic Solutions, we’d ask you to do the following for us:
Act as a liaison between the sector/departments to provide resolutions and solutions
Serve as escalation point for customers’ needs.
Prioritization of account activity incorporating operational input
Leads the re-bid process for key account retention and enhancement
Able to communicate with senior leaders and executives clearly and comfortably
Superior negotiation and relationship building skills.
Facilitate Strategic Account Management (SAM) training
Budget responsibilities and meet corporate financial targets
Accurate reporting of findings
Think you have what it takes to be our Director, Strategic Solutions? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
5 years of progressive account retention and management experience
Good financial acumen and customer focused approach
BA or BS degree required
Previous district level management experience
Demonstrated success with multiple client interface
Proposal and proforma experience required
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact [email protected] for further information.
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