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Position: Donor Logisitics Manager
Status: Part time, permanent; hours to be discussed
Location: Pointe-Claire, QC
About the Company:
The Lakeshore General Hospital Foundation is a non-profit organization dedicated to the advancement of patient care and support, through fundraising, of the Lakeshore General Hospital.
Responsibilities:
We are looking for a detail-oriented individual to take on the role of Donor Logistics Manager. Reporting to the Accountant, your role is to manage the donation logistics and donor database, while ensuring high quality donor interaction by telephone and e-mail.
Donor relations: interacting on a daily basis with donors via telephone and e-mail
Responsible for accurate donor gift data entry in Raiser’s Edge software.
Prepare deposits of cash and checks received and deposit it at the bank
Process credit card transactions as well as PayPal, Stripe, Canada Helps, Benevity, and Donate-a-car donations made through third party platforms.
Process Gift in Kind donations
Prepare monthly EFT batch of recurring donations, updating lists as required
Database management: update donor profiles, ensure proper coding, create funds, appeals and other record types as required. Enter tributes and family information, record and manage pledge payment notifications.
Ensure letters and tax receipts are sent in timely manner
Provide information and donation forms (e.g., memorial or in honour) to families and businesses upon request
Ensure memorial and in honour gift notifications are sent in timely manner
Ensure chapel and birthing centre plaques are prepared and up to date for donor recognition
Regularly reconcile payments received with Events Manager
Support Accountant during the year and especially at year-end audit time
Produce required reports for Managing Director and Accountant
Provide support for Foundation team colleagues as needed
Train volunteers pertaining to letter mailing, deposit preparation and credit card processing
Requirements:
Exceptional customer service skills required. You must be a friendly, mature person with the ability to listen and respond to donors’ concerns with a positive attitude.
Confidentiality, maturity, diplomacy and discretion is a must.
2-3 years of previous related experience with Raiser’s Edge (or similar) database software
Proficient in English and French, both written and spoken
Knowledge of Microsoft Office essential
Familiarity with import tools an asset
Non-profit experience an asset
Ability to work autonomously, as well as part of a team
Excellent communication skills
Highly organized with attention to detail
Resourceful, proactive
Autonomous: work will start remotely during COVID-19 restrictions
Access to a car and valid Driver’s Licence
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