The salary range for this position is:
Recruitment range: $58,019 – $65,301 starting salary determined by the PEA Collective Agreement.
Performance range: starting salary to max of $75,839 is available through annual performance increases.
Job Summary
Reporting to the Manager, (TIL), the Educational Technology Support Specialist provides learning technology support to Faculty members, instructors, staff, and students. This position also requires the ability to think quickly on your feet, as you assist the array of clients. The position works collaboratively with other team members to design, create, write and deliver concise, easy to understand solutions for the team and community.
A major part of the job is trouble shooting client support and requires familiarity with providing remote client support or remote assistance to faculty or students.
The position requires familiarity with a variety of learning technology platforms, including Brightspace, WordPress, Zoom, Microsoft Teams, iClickers, Kaltura, and Crowdmark, and the ability to work with “administrator” access within the platforms. This is a heavy client support position and the candidate must be ready to work with multiple deadlines and projects. Attention to detail and a willingness to add to the knowledge base is a necessary skill for this position. This position may require evening and weekend hours.
Job Requirements
In order to meet the needs of our various clients the candidate must be willing to be flexible and understand that this position requires a high level of client support.
This position requires a BA Degree in a relevant technical discipline related to teaching and learning and at least three years of working in an education environment.
In addition this position requires the ability to:
Understand the needs of students, faculty and staff
Work with clients who are not always technology savvy
Work individually and in a team environment
Interpret and write technical documentation for the lay-person
Think critically about situations and propose solutions
Use a multiple browsers, and the MS office suite
Work with different media platforms
As well as:
Proficiency with media integration in a learning environment
Positive attitude and interest in helping others
Willingness to learn and convey materials easily to clients
Patience and empathy
Sense of accountability with your work
Working knowledge of how courses are taught and technology can be used to teach
Working knowledge of how the internet and the web work, and what their limitations are
The position requires working familiarity with learning technology platforms and social media platforms.
Knowledge of learning technology, such as Brightspace, WordPress, Zoom, Teams, iClickers, Kaltura, and Crowdmark and how each platform can be optimally used in different scenarios
Strong client services aptitude
Familiarity with new learning technologies and pedagogies
The ability to work one on one with faculty and in a workshop environment with faculty or other users
Familiarity with the online learning environment—lecture capture, blended learning, and multi-access learning
Familiarity working in the higher education environment
Preference will be given to candidates who have:
Taught courses in a higher education environment
MA in Education or Education Technology
MA in Fine Arts/Visual Arts/Design
Experience with different media platforms creating and editing video
UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.
Read our full equity statement here: www.uvic.ca/equitystatement.
Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact: [email protected]. Any personal information provided will be maintained in confidence.
Additional Information
LTSI-2021 -FOR JD-Educational Technology Support Specialist SG9
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