Family Services Worker – Perm FT – Owen Sound

This is a permanent, full-time position based on 30-35 hours per week.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break. Travel is required.

Shifts: Monday to Friday, 8:30 a.m. to 4:00 p.m. 

Operational hours of this facility are Monday to Friday, 8:30 a.m. to 4:00 p.m. 

Permanent full-time employment with The Salvation Army (25+ hours per week) will provide you with a competitive compensation and benefits package that includes: vacation time, sick days, employer matching RRSP contributions, Medical, Dental and Vision Benefits, Christmas Grants and Employee and Family Assistance Program [EFAP] benefits.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Client Services and Programs

• Conduct initial intake assessment to determine immediate needs and supports needed by the client.
• Provide emergency assistance services, i.e. food, clothing, household needs in accordance with policy
• Identify issues and trends and present recommendations for changes that will advocate and benefit the clients.
• Assist with food bank operations, ordering and/or receipt of food donations, recording, general cleanliness; organization.
• Assist in food sorting/food preparation for distribution to clients, watching for expiry dates on items
• Arrange for discarding of food bank items that are not usable in accordance with Salvation Army policy and Health Canada guidelines.
• Assist with the coordination/organization of annual fundraising efforts and/or special or seasonal programs as required, i.e. Food Drives, Toy Distribution, Christmas Kettle Campaign and various other programs etc.
• Assist with the coordination and pickup of food donations and/or non-monetary donations.
• Assist with camping programs – Moms n’ Tots, Adventure Camps, Bible Weeks.
• Assist with preparation, contacts, promotion of North of 55 monthly events.
• Assist with social media as requested.
• Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program when necessary.
• May support, assist, supervise, train, schedule volunteers and demonstrate work methods in consultation with the supervisor; ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.

Finance and Administration

• Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained, i.e. clothing vouchers.
• Receive donations and process temporary receipts as applicable and prepare and mail thank you letters.
• Maintain written records, logs of activities, including activity reports and statistical information.
• Maintain accurate records of client information on Link 2 Feed Program while maintaining confidentiality and providing operational and statistical reports as needed.
• Greet visitors and answer phones as required, returning missed calls in a timely fashion
• Assist with the completion of all documentation required for Accreditation, Social Service Reviews, Program Inspections, etc. as they relate to Owen Sound Family Services, and ensure compliance as directed.

Vehicle/Maintenance

• Assist in maintaining safety, maintenance, operation of program vehicle, and records of the vehicle; work in compliance with CVOR regulations.
• Perform circle checks of the vehicle and maintain vehicle logs; fuel the vehicle as necessary and ensure that the vehicle is always kept clean and presentable.
• Report any vehicle mechanical failures or concerns to the Family Services Coordinator in a timely manner.
• Complete and maintain an accurate driver’s log.
• Maintain knowledge of legislative and company policies such as Health and Safety Regulations, provincial and Municipal Highway traffic acts.

Health and Safety

• Ensure that the food bank and area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Seek out continual education and resources for all areas of responsibilities, specifically regarding COVID-19 requirements as per the local Health Unit.
• Responsible for the disinfecting of personal high touch areas – i.e. desk, phone, keyboard, calculator, etc.
• Required to wear appropriate PPE which may include masks, gloves, face shields, etc., as per Public Health guidelines/recommendations. Immunization for COVID-19 may be required.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.

Education, Qualifications and Certifications:

• Completion of a Community College Diploma, Social Service Worker, counselling or equivalent in a related field of study.
• Safe Food Handlers Certification.
• First Aid and CPR Certification.
• Non-violent crisis intervention training.
• Valid Ontario Class “G” Driver’s License, own vehicle and insurance, provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required.
• Provide an original copy of a Background Check
• Screening through The Salvation Army Abuse Registry.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Minimum of two (2) years of prior related experience working with multi-barriered persons, individuals with mental health issues and a variety of social service programs.
• Proficiency in all Microsoft Office products is required – i.e. Word, Excel, Publisher, PowerPoint, etc.
• Ability to lean/utilize associated programs with network groups – i.e. Link2Feed, MyArmy.
• Knowledge of Community Based Resources and experience networking with government and social service agencies.

Skills and Capabilities:

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to learn, adapt, and utilize technology and processes quickly.
• Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Excellent interpersonal skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Participate in mandatory orientation training, on-going professional development and training.
• Participate in regular supervision and performance appraisal processes.
• Ability to use tact and diplomacy when dealing with the public, both in person and on the telephone.
• Represent the organization in a positive, professional and engaging manner.
• Must comply with all Salvation Army policies, procedures and associated legislation.
• Treat the property of The Salvation Army with due care and caution.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.