Founder & CEO

Company description

OUR SERVICE STATEMENT: a Cue is a one-stop remote sales and marketing agency for growth-stage companies. We offer outsourced executive-level strategy, planning, and implementation of integrated revenue generation and marketing activities.

ABOUT US: a Cue Creative Marketing and Consulting Inc. is an international, award-winning marketing and revenue management agency. Our specialty is in business growth consulting, marketing & sales strategy, and tactical implementation for growth-stage companies who want to increase brand visibility, generate qualified leads, convert more sales, and elevate their authority platform to be seen as an expert.

You can’t solve sales problems with marketing alone. Sales is the engine of all organizations, and marketing plays an integral role in increasing confidence in the buying decision. Business growth is the result of a focused strategy that connects the marketing fuel to the sales engine of the organization.

OUR STORY

We’ve combined our 50+ years of experience to develop a unique approach that connects the marketing and sales function of the business for the best results. Using our signature revenue management system, Rev +, we have helped hundreds of entrepreneurs and business owners get on centre stage and step up to their next level of growth, profitability, and impact.

Job description

Role Title: Project/Implementation Manager

Role Function: The Implementation or Project Manager has the overall responsibility for the successful initiation and execution of the tasks and action items (the tactical) of a project strategy and plan. They manage a team of implementation specialists and ensure all of the a Cue Lead Team and client’s needs are met throughout the implementation process.

A ship needs to make port (The Goal) and charts a course (The Strategy) that needs to be actioned by the crew (The Tactics). The Implementation Manager oversees the tactics of the crew so the plan is successful in achieving the goal.

Objectives:

• The Implementation Manager the a Cue Lead Team, the Clients and the Subcontractors for all tasks and implementation requirements on the projects they have been assigned to manage.

Responsibilities

• Administer everyday workflow of all implementation processes and provide tactical and technical support to lead marketing/sales team, subcontractors and clients.

• Maintain all project plans and ensure compliance to timeframe and collaborate with the Lead team, Subcontractors and Clients for all implementation processes.

• Manage Click up board for each client project (day-to-day) – create detailed task descriptions, add due dates, updates, reminders, and delegate tasks appropriately.

• Ensure a seamless client-facing team from a tasks and deliverables perspective. (day-to-day)

• Delegate to Admin Assistant to Follow up with subcontractors on tasks and deliverables; notify a Cue Lead Team if there are any issues with subcontractors and progress.

• Delegate to Admin Assistant to Set up and schedule meetings between clients, subcontractors and a Cue Lead Team.

• Create meeting notes documents and create Asana tasks based on action items identified in the meeting.

• Make note of misc. client requests and tasks, add them to Click up, and delegate to Client Relationship Manager for further instructions.

• Work with Chief Marketing Associate to onboard subcontractors to client projects; ensure everyone has what they need to get started. Production meeting with subcontractors for all projects/tasks $500 and over.

• Coordinate with the Lead Team to resolve any project and administration/operation issues within the required timeframe and recommend appropriate changes to all systems and procedures and continually evaluate all implementation tools/systems for the team.

• Delegate to Admin Assistant Admin Implementation: Other misc. internal tasks (such as setting up email signatures, managing GSuite, managing other software tools utilized for team implementation etc.)

• Delegate where possible to Admin Assistant to Create a Cue templates, working documents, organize Google Drive on the instruction of the a Cue lead team.

• Ensure smooth transition hand-off of implementation plan/strategy to subcontractors and/or implementation team.

• Create a ‘scope of work’ required for tactical implementation to provide to subcontractors and /or implementation teams.

• Main contact point teamed with the Chief Marketing Associate and the Chief Sales Associate between client and a Cue team (subcontractors) for tasks, deliverables, and strategy.

• Provide an overview of ongoing tactics, upcoming tactics. Gather outstanding information/feedback to take back to the a Cue Lead Team. Ensure clear communication across client-side, subcontractors, a Cue Lead Team; take meeting notes with action items for the input into Click Up.

• Provide progress updates for tasks to clients, subcontractors, Client Relationship Manager and a Cue Lead Team.

• Participate in monthly and/or quarterly internal team marketing and sales production meetings with the Lead Team and the Client Relationship Manager to provide an overview of current projects, upcoming projects.

• Participate in monthly and quarterly client marketing and sales meetings to provide a data/tactic update (as a representative of all team members who are not present at the meeting.) Note: Lead Marketing or Sales Strategist present in the meeting will provide interpretation of that data during the information session with the client.

• Reporting Structure/Communication:

• Communicate with the Client Relationship Manager to identify and define task requirements, scope, and objectives to track and manage tasks and tactical implementation effectively.

• Direct communication with clients, subcontractors, a Cue lead team

• Finalize tactical documents to deliver to client

• Set up meeting with client to go over tactical plans and campaigns

• Decision Making and Sign Off Authority:

• No sign off authority, generally.

• Always needs sign off from a Cue lead team before final document delivery to client; no authority to directly deliver document to client without review

COMPANY CULTURE – This is what we can offer you…
Team Values:

• Integral, authentic communication

• Professional, courteous and committed work ethic

• Holistic approach to businesses and their needs

• Efficient, thorough and strategic work environment

• Transparent and honest communication to accurately identify and solve any conflicts or problem areas

Core Values:
1. It’s all about people

Always, always, always. People matter more than anything. We care about those we work with and those we serve. We are all about building trust-based relationships and establishing win-win partnerships. We care about results, but not at the expense of people. Everything we do should build trust and engender a positive experience for everyone involved.

2. We are challengers

Change is the only constant. We don’t just realize that, we enthusiastically embrace and drive ongoing change. We challenge the norms and push boundaries. We don’t maintain, we multiply. We are bold in what we do.

3. Growth and learning is paramount

Our curiosity and drive to constantly improve and get stronger sparks an endless appetite for learning. We can always be better. We are always pursuing growth on all levels and fronts.

4. We are passionate about our work

We are here to create remarkable service and experiences. We get things done and we provide a high level of attention to detail and attention to people. Above all, we have passion for what we do, and we are proud of what we accomplish and celebrate our success no matter how small they may seem.

5. We envision BIG and start small

We don’t welcome small thinking, but we’re all about small, incremental starts. We are responsible risk-takers. We try new things to continue challenging ourselves without losing focus on what really matters. We know that greatness comes from building a solid foundation upon which enormous success can be built. This helps us move efficiently and effectively.

6. We are generous givers, not self-serving takers

We give more than we take. We are always helping. We teach and educate. We are always setting people up for success, however we never do so at our own expense. We know our personal boundaries and give freely.

7. We can do a lot more by doing less, better and faster

We always bring our best and bring our full, focused attention to the table. We work smarter, not harder. We provide high quality but with an iterative, fast-paced approach that is streamlined and effective.

8. We will laugh, we will play. Perfection does not exist.

We enjoy our work and we have fun while we are at it. We don’t take ourselves or the world too seriously, especially when it comes to stress or things beyond our control. We strive for balance with a wholesome, full spectrum acceptance of the human condition and the human spirit. We are here for each other and we are all in this together. Perfection is not obtainable, and it is a pathology. We understand this and strive for excellence and to be better than we were the day before.
Our standards that build a cohesive culture throughout the team What are our standards of quality?

• Integral authentic communication

• Professional, courteous and committed work ethic

• Holistic approach to businesses and their needs

• Efficient, thorough and strategic work environment

• Transparent and honest communication to accurately identify and solve any conflicts or problem areas

• Accountability

How do we define excellence?

• We provide a compelling, positive vision with clear goals. As a Service Providing Agency, we follow our Business Vision closely and bring it to reality DAILY. Every agent and subcontractor that works with us has a clear understanding of our Company goals and future direction.

• We communicate the right stuff at the right time. Our Lead team always seek out the thoughts and opinions of our agents and sub contractors, especially prior to making changes that impact their work. We expect all team members to think and make decisions that improve the company.

• We select the right people for the right job. Our organization aims to acquire a reputation for workplace excellence, we look to attract high caliber candidates. Our hiring/recruiting process is detailed, and we look for candidates who share our values, our work ethic and our vision for excellence in service.

• We create a united, team atmosphere. When it comes to organizational success, individuals cannot succeed without a solid team backing them. To consistently experience success, you need both great players and great teamwork. Each team member must accept responsibility, be accountable, and produce extraordinary results so the team can succeed together.

• We encourage cool stuff—continuous improvement and innovation. “Cool stuff” is creating new processes, or services, or solving significant organizational or industry problems—anything other than performing the day-to-day components of the role we contracted you for. We know that organizations are able to achieve what they value, expect, and recognize.

• We always recognize and reward excellent performance. We recognize excellent performance and advance individuals in their responsibility and position within the Company as their growth indicates. We acknowledge going ‘above and beyond’ and we celebrate your commitment to values and personal excellence when it is shown. We ‘see’ and value this dedication and reward it appropriately.

• We demand accountability. We excel in performance management in three ways: we clearly define what is expected of our contractors; we give contractors ongoing feedback regarding their performance; and we hold all members of the team accountable to meeting performance standards. We lead by example.

• We ensure that every team member learns and grows. We provide every agent and when necessary, subcontractor appropriate and clear training. We highly value your contribution to the Company and will always provide our team members with opportunities for advancement and growth.

• Deal with problems quickly and effectively. We follow professional and holistic forms of communication. We aim to address issues directly and authentically. We resolve conflict immediately and support and value all positions. We aim to avoid becoming sidetracked with peripheral issues by staying acutely aware of all communication between members and attending to issues immediately. This way, we all stay focused on achieving the mission, vision, and goals of the organization rather than miscommunication, toxicity and negativity.

• We make sure each team member understands—it’s all about the customer. We work to exceed customer expectations and provide a holistic, authentic and supportive level of service. We do this by taking due care and time in supporting and educating our team members so they can provide customers with the quality service we are known for.

Contract length: 12 months

Application deadline: 2021-06-15

Job Types: Full-time, Part-time, Contract, Freelance

Salary: $26.00-$32.00 per hour

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Day shift

COVID-19 considerations:
Remote Work

Education:

• DCS / DEC (preferred)

Experience:

• Marketing: 3 years (required)
• Agency: 3 years (required)

Licence/Certification:

• Project Management Certificate (preferred)

Work remotely:

• Yes