Front Desk Clerk – Casual – L. CoH

The Salvation Army London Centre of Hope Front Desk Clerk is responsible to greet and direct all visitors to the London Centre of Hope in a professional and courteous manner.  The Front Desk Clerk is responsible for the registration and intake of all community members wishing to make application to stay at the London Centre of Hope. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and social services mission of The Salvation Army, ensuring that their work and interactions with clients and coworkers is done in a manner befitting Christian standards, attitudes, principles and goals.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn’t always easy to see

WORKING CONDITIONS:

• The Supervisor will set the hours of work and work schedule.
• Flexibility in scheduling is required.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.Shifts:033-2021 – FT Temp – Saturday – Sunday 8:00 a.m. – 4:00 p.m.  & Monday – Tuesday 4:00 p.m. – 12:00 a.m., End Date:  December 31, 2021

  052-2021 – PT Perm – 24 hours – Friday, Saturday, Sunday 12:00am – 8:00am

  063-2021 – FT Perm – Wednesday to Sunday, 4:00pm- 12:00 midnight

  1013-2021 – Relief – Varies, No Guaranteed Hours

Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations.

1. Service Responsibilities:

• To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
• Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager.
• Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location;
• Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and/or taking and distributing telephone messages as required
• Accept, record and distribute mail and deliveries (including fax)
• Provide referrals or general information to community members
• Register new residents and notify hostel staff that person has been registered
• Distributing and monitoring use of access cards
• Maintain accurate records of client stays
• Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
• Ensure all reporting/recording is documented as required
• Accept, receipt and deposit in the safe, any monies received at Front Desk
• Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• To treat the property of The Salvation Army with due care and caution.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
• Participate in supervision and performance appraisal process.
• Participate in ongoing professional development and training.

1. Health and Safety

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Work closely with security, identifying any safety and security needs
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Work closely with security, identifying any safety and security needs
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to use personal protective equipment and clothing as directed by the employer
• Responsible to report workplace hazards and dangers
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment
• Responsible to report workplace injuries or illness

1. Client Services

• Hand out bag lunches
• Responsible to accept medications from residents at registration and as delivered from pharmacies, placing all medications the medication storage bin; returning medications to residents as directed by medication room personnel.

Education, Qualifications and Certifications:

• Completion of a two year College Diploma or University Degree in the field of human and or social services is required
• Excellent oral and written communication skills
• Excellent computer and clerical skills-ability to electronically create, upload, file and send documents, navigate database, effectively manage email
• Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups
• First Aid/CPR and Non-Violent Crisis Intervention or willingness to acquire one

Experience and Skilled Knowledge Requirements

• Experience working with a diverse population, including mental health and addictions is an asset
• Knowledge and sensitivity to the social and economic barriers and issues unique to the shelter system
• Exhibit a strength-based approach & compassionate response
• Ability to use sound judgment when making decisions 

Skills and Capabilities:

• Excellent organizational skills, ability to follow detailed instructions
• Good interpersonal skills
• Self-motivated and disciplined

 Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Police Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.