What is in it for you:
Subsidized staff accommodation provided on-site for full time status
Duty meal in our staff cafeteria
Competitive extended benefits package including medical, vision and dental for full time permanent status
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/fitness centre/spa/golf
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Consistently offers professional, engaging and friendly service
Lead, teach, coach, and inspire the Night Audit team to turn moments into memories
Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
Participate in Front Desk and Night Audit mentorship program meeting with leaders in a 1 on 1 basis to foster their development as well as conducting regular performance evaluations
Responsible for team building and growth via, monthly meetings, training, colleague follow up and performance reviews
Fostering strong relationships with teams, departments and guests
Responsible for building a strong, effective overnight team that meet the AccorHotels values and standards
Active part of the Emergency Response team, working closely with hotel security team
Responsible for safety and security of all guests and colleagues in all emergencies
Responsible for daily night audit tasks, balancing, sorting of bills and accurate reports
Accurately posting all guest and group charges
Assisting with daily Front Desk procedures/tasks including check in’s and outs
Strong attention to detail, highly organized and able to meet time sensitive tasks
Ensuring courteous service to all guests and staff
Responsibility for daily time and attendance tracking for Front desk
Previous experience with relocates
Able to work effectively during high pressure and or sold out nights
Completing duty management responsibilities for the hotel
Passionate about ensuring guest satisfaction with a proven track record of problem resolution
Responsible for a cash float
Other duties as required
Your experience and skills include:
Previous experience is an asset
2 year experience in a Hotel Leadership role
Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson, Royal Service
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
Excellent interpersonal and communication skills, both written and verbal
Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
A leader who will lead, teach, inspire our team to reach the next level of service
High School diploma
Constant standing and walking throughout shift
Lifting-Under 20lbs 10% of Work Time
Carrying- Over 20lbs 10% of Work Time
Pulling- Over 20lbs 10% of Work Time
Your team and working environment:
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Apply Now
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.