Full Time Community & Family Services Manager

The Community and Family Services Manager provides leadership and support to several community-based programs in accordance with Salvation Army mission, values, and standards.  The incumbent also ensures that resources of the department are being used to their greatest potential in the implementation of The Salvation Army’s mission.

General

• Ensure the ministry objectives are consistently accomplished; refer clients to the Corps Officer for pastoral care assistance when appropriate
• Ensure that all duties are completed in accordance with the principles, standards, policies, and procedures of The Salvation Army
• Assist with all local fundraising initiatives and pursue additional fundraising opportunities
• Oversee the day-to-day operations of the Community and Family Services office
• In consultation with the Corps Officer, assist with the development and implementation of policies and procedures and that those programs meet contractual, and legal, requirements
• Report any safety hazards, maintenance concerns or problems, equipment, or supply needs to the Property Manager
• Ensure a professional rapport in all dealings with other members of the Leadership Team, staff, volunteers, and other agencies

Program

• Lead the process of intake services, client assessment, and emergency assistance for clients; conduct client intake interviews when required
• Provide oversight to Correctional and Justice program and coordination
• Organize, develop, and deliver donation and fund-raising efforts for special outreach or seasonal community services programs and events (i.e., Christmas Assistance, Summer Camps, etc.)
• Oversee all programing relating to CFS ministry (i.e., Breakfast Program, Christmas Assistance, Food Bank, etc.)
• Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and programs when necessary
• Assist the Corps Officer with ongoing strategic planning to ensure programming reflects client needs and spearhead potential program development based on outcomes of community needs assessments
• Work with CFS staff and volunteers to ensure that there is enough food available to meet the needs of clients that require support
• Actively promote Peterborough Community Church and Community and Family Services programs within the community
• Support and assist with Emergency Disaster Response and Emergency Disaster Services (EDS) training of volunteers and staff
• Oversee delivery of Trustee program in the absence of the Trustee Caseworker (i.e., vacation)

Human Resources

• Hire, orientate, train, reward, discipline in consultation with the Corps Officer ensuring compliance with and Territorial/National Standards, and the Ontario Division Human Relations Department
• Provide ongoing, consistent coaching, performance feedback, and manage the evaluation (including probationary evaluations) of all community ministries employees ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army
• Responsible to ensure that each position for those supervised has a clearly defined and up-to-date job description and job duties, outlining that employee’s authority and responsibilities, in consultation with Ontario Division Human Relations Department and Corps Officer
• Prepare, post, and maintain all departmental work schedules for those supervised in accordance with operational requirements ensuring adequate coverage
• Ensure that all department related job postings are prepared and forwarded to DHQ Human Relations for review and posting
• Identify training requirements, make recommendations, and develop strategies and recommendations for employee and volunteer development
• Approve payroll and submit it to Division Headquarters

Health and Safety

• Ensure safety of employees, volunteers, and clients, i.e., clear fire exits, no obstacles inside/outside office, clean spillage; ensure that the property is always secured
• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA)
• Ensure that the measures and procedures prescribed (OH&SA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace
• Provide oversight of WSIB claims and other health and safety matters in Community and Family Services and ensure that proper procedures are followed in the event of a workplace injury or illness; supervision of the Early and Safe Return to Work Program
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Administration and Finance

• Prepare and submit reports, proposals, program evaluations, and/or business plans as requested to the Corps Officer
• Maintain accurate confidential written records, logs of activities, including activity reports and statistical information, and client data in Link2Feed
• Prepare, analyze, submit, and act on incident reports; maintain records of all reports and dealing with complaints effectively and in a timely manner
• May prepare and submit grant/funding applications; complete timely, accurate reports as required
• Receive, record, secure monetary and non-monetary donations following TSA Finance guidelines; ensure information is forwarded to the bookkeeper for the issuing of donation receipts for income tax purposes
• Provide input in the development and implementation of policies and procedures for Community and Family Services programs

Perform other duties as required

Education/Certifications:

• Completed an Undergraduate University Degree, preferable in Human (Social) Services field
• Alternative combinations of education and experience may be considered
• Education related to mental health would be an asset
• Proof of valid Safe Food Handlers Certification
• Non-violent Crisis Intervention training
• Mental Health Training
• Valid First Aid/CPR certificate

Experience:

• Minimum of three (3) years of prior related experience, including, experience in specialized social services program budget controls, managing people, managing resources, and communicating orally and in corresponding with community partners

Required Skills/Knowledge:

• Excellent organizational, planning, communication, and time management skills
• Supervisor/management skills and the ability to lead, coach and motivate employees and volunteers
• Experience working with a diverse population, including mental health and addictions
• Knowledge of community-based resources and experience networking with government and social service agencies
• Proficiency in Microsoft Office products is required, Word and Excel etc.
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Self-motivated/disciplined
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Strong interpersonal, motivational, communication, leadership, and organizational skills
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance
• Ability to lift/move 40 lbs.

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  40 hours per week

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.