Full Time Community & Family Services Worker

The Family Services Worker provides assistance to individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army.

This position provides support to the Food Bank Program and other programs provided by Community and Family services.

We provide a high impact case management approach for specific client households. This approach focuses on identifying and addressing root causes for families living in poverty. We provide casework services through the Pathway to Hope (POH) utilizing a strengths-based approach to interview, assess, and formulate a plan of action to assist singles and families in moving from crisis to stability.

Community & Family Services:

• Conduct initial intake application and screen clients for general emergency assistance, including food, clothing household needs, referrals etc.
• Under the direction of the Community and Family Services Manager, assist with new and existing program and service provisions in the community
• May network with referral agencies and/or other community sources of assistance, as required
• Participation at community meetings/client referrals as directed by supervisor

Finance & Administration:

• Input data into Link2Feed; complete and submit all statistical reports in a timely manner
• Maintain confidentiality and keep accurate participant files and statistical records
• Periodically review program assistance guidelines with supervisor
• Conduct all administrative duties as outlined with due diligence
• Follow direction on the compliance and adherence to Operating Policies and Procedures (i.e. gift cards, vouchers, etc.)

Seasonal:

• Assist with seasonal activities provided by the Community and Family Services i.e.  Christmas Hampers, Christmas Kettles, Camp Programs; aid with other program development(s)
• Distribute available items and donations to all participants requiring Christmas assistance

Health and Safety

• Ensure that the Community & Family Services and Food Bank area is tidy in relation to appearance, condition and safety as recommended by Public Health etc.
• Seek out continual education and resources for all areas of responsibilities, specifically regarding COVID-19 requirements as per the local Health Unit.

• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
• Performs other position related duties as required.

Education/Certifications:

• Completion of a Community College Diploma, Social Service Worker, counselling or equivalent in a related field of study
• Current Safe Food Handling certification is required
• Non-Violent Crisis Intervention Certification would be an asset
• Possess a current first aid/CPR certificate
• Alternative combinations of education and experience may be considered.

Experience:

• Minimum of two (2) years of prior related experience, including experience working with multi-barriered persons with mental health issues

Required Skills/Knowledge:

• Problem solving, communication and organizational skills
• Strong interpersonal skills
• Able to work well in a team and independently without supervision
• Be in agreement with and committed to the beliefs and mission of The Salvation Army
• Demonstrate a healthy sense of boundaries, self-care and a positive attitude
• Proficient in computer skills including Microsoft Office
• Willingness to learn and develop skills
• Valid Driver’s License
• Able to lift 30 lbs.

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 35 hours per week Monday – Friday from 9:00 am to 4:30 pm, some weekend and evening work may be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.