Full Time Community Follow-Up Worker

The role of the Community Follow Up Worker is to provide direct support to the clients in maintaining housing in the community. Also, to enable clients to realize their goals around independent living and provide support a& advocacy as needed

• Ensure clients receive proper customer service
• Provide on-going support in the community to clients moving out of the shelter for a period of one year
• To meet with clients in their homes or community in order to support them to maintain their housing
• Coach and support clients as needed to access appropriate services
• Facilitate appropriate long term case management referrals for clients requiring support beyond one year.
• Provides case management which includes: immediate and ongoing needs (ID, financial, food, medical, clothing, and furniture); work with the client in achieving goals/housing plan; monitor and follow-up on client’s progress
• Develop individual case plans with clients to support housing stability
• Participates in Case Management meetings
• Assist clients with accessing and utilizing community resources
• Provides system navigation, community support connections and crisis intervention
• Provides eviction prevention services which includes negotiating and mediating with landlords and others on behalf of the client
• Build relationship with client’s housing operators through regular contact
• Advocate on behalf of the client as required and appropriate
• Provides mentoring and modeling as part of social and life skills education
• Assists clients with necessary social and life skills (budgeting, meal planning etc.) on an on-going basis as needed
• Keep accurate records and documentation (e.g. incident reports, log notes and case notes)
• Prepare statistical reports monthly and other reports as required
• Ensures that Housing Help Database is kept up to date for client in program
• In consultation with the Supervisor of Case Management be a back-up for the Housing Worker
• Perform additional duties when required

Education/Certifications:

• Community College diploma in Social Services field

• Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution

Experience:

• One to three years of prior related experience, including frontline casework experience in a social service environment
• Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness

Required Skills/Knowledge:

• Excellent oral and written communication skills (computer skills essential)
• Well-developed skills and ability to work independently as well as part of a team
• Proven ability to constructively give and receive feedback
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries
• Good knowledge of community resources
• Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination and anti-oppression
• Knowledge of the Residential Tenancies Act
• Valid Driver’s License (no vehicle required)
• Ability to work within the mandate of and embrace the mission of The Salvation Army, exemplifying Christian standards of conduct

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  40 hours per week Monday to Friday

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.