Full Time Front Line Worker – more than 1 required (union position)

To provide Front Line service to the Ottawa Booth Centre’s clients within the context of the Centre’s overall operations, including maintaining the security of the facility and its residents.

• Client services
• Safety and security
• Support services
• Service /shift specific duties

CLIENT SERVICES

• Initiate contact with clients for the purpose of being accessible/available; identify needs; gather information to assess further areas of need; monitor progress of clients in working on goal plans; follow established procedures, refer to appropriate Centre and community resources and advocate on behalf of the client to other Centre staff or outside resources, as requested by coordinator
• Complete accurate intake and discharge procedures with clients as needed
• Provide emergency assistance, as required and appropriate, e.g. meals and clothing
• Accept and receive monies, donations, both cash and goods. Donations of only Men’s clothing
• Attend staff meetings and case conferences and be prepared to offer information regarding clients and service issues

SAFETY AND SECURITY

• Implement appropriate emergency procedures as necessary
• Maintain radio contact with other residential services. This includes doing battery changes and radio checks as necessary
• Ensure that Centre residency guidelines are enforced impartially
• Implement consequence measure to sanction inappropriate behavior of clients, in accordance with established policies, procedures and guidelines
• Refer clients to Manager of Residential Services or to Front Desk Supervisor for client interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied access)
• Provide emergency backup to other Centre services/programs
• Do rounds and security checks as indicated by Shift Statement of Duties

SUPPORT SERVICES

• Maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
• Check facilities on rounds and note maintenance concerns to the Manager of Residential Services
• Attend to any housekeeping duties, as indicated by service and shift duty list
• Participate in planning and evaluating Centre’s services and in any revision of the Centre’s services/programs
• Attend to duties outlined by program and Shift Statement of Duties

Workplace Hazards

• May deal with angry and abusive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations

• Effective communication, both oral and written
• Effective interpersonal skills
• Some computer skills in word processing and database use

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

• Bilingual (English and French) an asset
• Experience administering Narcan and/or Narcan training a strong asset