Full Time HRC Intake Case Worker

The Brantford Housing Resource Centre (HRC) is a free community resource that provides housing and support services to those in the Brantford- Brant area.

• Ensure that access to The Salvation Army Housing Resource Centre is operated in a professional and efficient manner and appropriate responses are provided to community and staff enquiries.
• Conduct initial screening of clients seeking services and ensure their individual needs are met through on-site services and/or referrals.
• Provide the first point of contact for persons who are homeless or at risk of becoming homeless.
• Function as a direct front-line resource to all staff and management as well as external agency contacts and clients by providing efficient and accurate administrative services.
• Must be prepared to respond quickly and appropriately to often-occurring delicate or emergency situations regarding clients (and staff) with professionalism and confidentiality.
• Oversee visitor entry to the building.  Build and maintain good rapport and knowledge of clients, staff, and service providers.  Must always be aware of who is entering or leaving the building, ensuring sign-in and sign-out occurs.
• Complete intake and initial assessment and triage cases to appropriate programs within the HRC
• Provide problem solving and referrals as needed
• Respond to client and community inquiries in a timely manner,
• Assist HRC Case Managers with crises intervention
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre’s records.
• Work closely with and carry out tasks assigned to you by your supervisor.
• Perform other duties as required.

• University/College diploma in Social Service and/or a combination of education and related life experience.
• Possess current WHMIS, First Aid, CPR, Non-Violent Crisis Intervention certificates
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
• Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES:

• Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Brantford.
• Excellent oral and written communications skills and effective interpersonal skills
• Ability to work with socially disadvantaged people who may often harbor resentment and anger.
• Ability to work with federal release clients to develop and carry out a life plan.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

HOURS: 8:30 a.m. to 4:30 p.m., Monday to Friday

Please include the Job Title and Ministry Unit in your email subject line.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.