Full Time Program Services Shift Lead /Coordinator

The Program Services Coordinator is responsible for providing supervision, support and coordination of all aspects of Frontline and Drop-In Support Services.  The incumbent will advocate for youth clients in need of services, and assist with the development of a strong, positive and supportive community for young people in need.  The focus of the work is to strengthen communication, boundaries, safety and trust for young people to begin to make steps toward getting housed and/or staying housed.

Supervisory 

• Perform monthly supervision meeting with direct reports
• Provide ongoing coaching, mentoring and performance management of staff
• Supervise Program Services Caseworkers through shelter and drop-in with regard to schedules and procedures, methods, materials and formats, providing back-up support to these positions and their functions as required
• Monitor and ensure staff practices are in compliance with Policies, Procedure, Operating Principles and Core Standards
• Assure that all persons coming into contact with Sutton Youth Services, whether by phone or in person, are treated with dignity and respect by Program Service staff
• Provide job specific orientation, training and scheduling staff in accordance with government contracts and core standards
• Ensure adequate coverage within the building regarding program staff
• During shift, take lead role in crisis intervention and dispute resolution as required to ensure the safety of residents, outreach clients and staff
• Participate in the provision of the Case Management Plan including intake, support and other direct services to residents and outreach clients of the facility during shift.
• Participate in or delegate the conduct of appropriate physical searches, maintain appropriate records of searches and house logs; monitor and check logs to ensure the completion of regular security checks
• Ensure directly and through staff, the maintenance of the security and monitors the security system.
• Establish and maintain proper records, logs and files for the applicable shift to ensure the smooth operation of the facility, complete in-depth reports for critical incidents; prepare resident files for discharge.
• Ensure that all computer records, reports, logbook entries, intake forms and other administrative tasks are done accurately and consistently in accordance with the personal information protection and electronic documents act
• Report attendance for staff in UltiPro or to designate
• Maintain casual and relief employee list
• Prepare all Program Services Caseworkers and Drop In staff vacation schedules
• Arrange complete staff coverage during vacation period
• Provide statistics and monthly reports to Program Director outlining staffing issues, incidents. Ensure the Program Director is kept informed of all incidents, observations and infractions occurring at Sutton Youth Services and that the information is properly documented and passed on to the appropriate staff
• May request materials to be ordered Perform other duties as assigned
• Lead weekly team meetings and assist in leading quarterly PSCW meetings

 Program

• Ensure the programs are administered as per funding contracts
• Maintain the front intake desk to ensure all reporting forms are available
• Ensure data integrity for HIFIS, case files, shelter billing, and other related reporting structures
• Participate in development, planning and coordination of all program activities
• Ensure client complaints are handed in accordance with THQ complaint policy and ensure Employee Relations is informed
• Ensure the proper maintenance and use of a computerized office system, and proper record keeping of the same in accordance with the Territorial Computer Usage Policy
• Assist with monitoring clients regarding Restorative Approaches
• Ensure confidentiality and accuracy of client files
• Enforce Policy and Procedures, Agency Rules and Expectations consistently
• Be a contributing member of the Admin team
• Attend and serve on committees as required
• Provide oversight to the gathering and collation of data for the Ontario Government (HIFIS) and The Salvation Army (SAMIS) monthly statistics
• Assist in planning and operation of special events at the facility as required
• Assist Director and Volunteer Coordinator in the coordination of placement students

Systems/Contacts/Inventory Janitorial

• Liaise with interdepartmental staff teams i.e. dietary, housekeeping, aftercare, etc.

Health & Safety

• Work with Business Manager to ensure that Sutton Youth Services provides a safe and healthy living and working environment and staff comply with Occupational Health and Safety Act and Regulations
• Identify issue and either fix or inform the Health and Safety Committee

Service Responsibilities:

• Promote positive and supportive attitudes toward youth which are experiencing homelessness
• Promote programs and activities that empower young people in work towards their housing goals
• Assist with the planning and implementation of services that promote life skills, responsibility, reliability, self-esteem, social skills, peer relations, conflict and stress management; build on clients’ strengths, knowledge and experiences by supporting positive choices
• Assist youth in developing harm reduction strategies for when dealing with high-risk situations
• Address and prioritize youth issues; provide clients with crisis intervention and support
• Act as an advocate and be a positive role model for our youth in the community
• Develop effective working relationships and partnerships with community members, representatives of other departments, agencies and co-workers
• Maintain documentation and filing and other administration duties as required
• Assist with the day to day operations of a safe youth emergency housing
• Represent the Salvation Army and the youth we serve at community meetings
• Driving company vehicles occasionally require
• Perform any other related duties as requested by Program Director

Organizational Responsibilities:

• Adhere to standards that are consistent with the values & philosophy of The Salvation Army, Residential Services and the Regional Municipality of York
• Participate fully and constructively in staff meetings and in-service training
• Ensure all employees read, understand and follow the Policy & Procedures Manual, Health and Safety requirements, annual abuse training and the Employees Handbook
• Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Sutton Youth Services.
• Become familiar with the provision of position descriptions & operations manual, as provided for each job position
• As required and is applicable, make suggestions that will improve efficiency, working conditions or procedures to the Program Director and represent the Organization in a professional manner

Education/Certifications:

• Bachelor of Social Work Preferred
• An alternative level of education and experience may be acceptable
• A valid first aid and CPR certificate

Experience:

• Minimum of two-year’s experience supervising staff
• Three years’ experience working with homeless
• Previous experience with Health and Safety issues

Required Skills/Knowledge:

• Must have thorough knowledge and understanding of Women’s issues, Mental Health and Addictions issues
• Strong computer skills in Microsoft Office; and
• Knowledge of community resources in York Region considered an asset
• Thorough knowledge and a commitment to anti-racism, anti-oppression and equity
• Excellent problem-solving skills
• Able to work in a fast pace environment with conflicting priorities is a must
• Able to maintain confidentiality at all times
• Excellent oral and written communication skills in English
• Ability to work independently as well as part of a team
• Valid Driver’s License would be an asset
• Must have good interpersonal/time management skills
• Ability to remain calm and focused in stressful situations

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 40 hours per week average, 8 hour shifts

 The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.