Full Time Thrift Store Clerk

The Thrift Store Clerk provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Whitby Thrift Store

Operations

• Greet and interact with customers/donors in a positive, friendly and courteous manner
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit/credit sales with minimal voids, overages or shortages
• Adhere to store policy regarding cheques, credit cards, refunds, voids and holds
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person
• Pay attention to store security, by monitoring activity within the store
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed
• Handle the merchandise in a safe and organized manner; assist in stock rotation – “bailing” items in the store.
• Assist donors with their contributions, unload donations and place stock in appropriate warehouse location.
• Maintain the proper sorting and processing of all donated goods, ensure compliance with quality standards; that all products are priced correctly as per store policy
• Work with volunteers as assigned

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, cleans spillage; no obstacles inside/outside the store)
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary; on a rotational basis clean the lunchroom, washroom and other common areas
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Education/Certifications:

• Completion of Secondary School
• Alternative combinations of education and experience may be considered
• Some related experience in warehouse processing or goods distribution would be a definite asset

Experience:

• Minimum of three (3) months of prior related experience in warehouse processing or goods distribution and knowledge of lifting guidelines.
• Some related experience in warehouse processing or goods distribution would be a definite asset.
• Knowledge of lifting guidelines would be a definite asset

Required Skills/Knowledge:

• Cash handling experience is required
• Basic math skills required to calculate discounts and percentages as well as reading skills
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
• Attention to detail, problem solving and analytical skills
• Self-motivated/disciplined
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change
• Ability to maintain information in confidence and exercise good judgement
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment
• Excellent interpersonal skills, integrity, and adaptability
• Exhibit good listening skills, have strong oral/written communication skills
• Ability to lift/move up to 40 pounds on a regular basis

PREFERRED SKILLS/capabilities:

• Brand awareness would be a definite asset
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset

Successful candidate will be required to provide upon hiring:

• A clear criminal record check
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring

HOURS: 40 hours per week. Hours of work and work schedule will be set as per Thrift Store operational requirements Monday to Saturday, 9:00 a.m. to 5:00 p.m. and includes a ½ hour unpaid meal break where applicable.  Flexibility in scheduling is required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.