Functional Analyst – City of Richmond

The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.

Functional Analyst

 

 

           The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

Overview
Reporting to the Community Services Division (Parks Services, Recreation & Sport Services and Arts, Culture and Heritage Services), this position provides procedural and business process support and leadership for Community Services applications. The Functional Analyst is a primary “advanced user” for Community Services’ multiple applications, providing functional support and training.

Examples of key responsibilities include, but are not limited to: 

• Provides end user support, data maintenance and analysis, administration and end-user testing coordination, training, process analysis and project management.
• Acts as a primary source of contact and responds to, investigates, prioritizes and resolves integrated administrative application process or operating problems within the functional end user base.
• Defines and documents business unit needs, business process requirements, operational fit gap analysis, and makes process improvement recommendations.
• Responsible for planning, documenting and conducting business unit change management activities, development of work break down structure and project plans.
• Creates reports and metrics development.
• Acts as a liaison with the Information Technology team for all functional application process issues raised by end users.
• Provides ongoing functional application support and training to all end users. Includes coordinating staff in the use of application tools through training programs, one-on-one consultation and application process or procedural advice, etc.
• Develops training material for end users and ensures that end user system documentation such as operational procedure manuals are appropriate and complete.
• Assists with the planning and development of a 3 to 5 year business road map/plan.
• Provides staff supervision.
• Acts in a key leadership role in the future development of the business unit’s functional application and business process requirements.
• Responsible for user acceptance testing, including coordinating staff availability; develops and conducts test scenarios/cases and testing plans; develops, reviews and assesses user acceptance testing criteria; prepares and delivers report(s) providing details and results of the testing effort.
• Develops and recommends operation procedures to ensure security access to the application follows internal control guidelines.

Knowledge, Skills & Abilities:

• Thorough business knowledge of functional area of expertise and cross-departmental business units.
• Ability to establish and maintain effective relationships with a variety of groups, businesses and association members.
• Ability to recruit, interview, supervise, lead, mentor, and coach staff.
• Ability to prioritize competing demands.
• Proven ability in project management.
• Strong communication skills and proven presentation skills.
• Strong facilitation skills.
• Proven conflict resolution and negotiation skills.
• Strong analytical and problem solving skills.
• Ability to interpret and communicate information to internal and external contacts.

Qualifications and Experience:

• Completion of a 2 year Diploma in Business Management or Recreation or other relevant field.
• A minimum of 5 years related experience is required, 2 years’ experience with general functional application support, maintenance; and administration is required.
• A minimum of 2 years of functional subject matter expert experience with PerfectMind, a registration and facility booking software is preferred.
• An equivalent combination of education, training and experience may be considered.
• Valid Class 5 Driver’s Licence for the Province of British Columbia.

Working Conditions:
Duties are performed in an office environment. May encounter upset or unpleasant customers.

Additional Information:
Employee Group:
CUPE Local 718

Position Status:
Temporary Full-Time

Pay Band:
J15

Pay Range/Rate:                                     
$41.27 to $48.79

Openings:
1

Department:
Community Services Admin

Division:
Community Services

PCC #

Internal Closing Date:          
06/05/2021

External Closing Date:
13/05/2021

APPLY NOW