General Manager

Overview:
The General Manager (GM) is the President’s Chief of Staff and senior advisor. The GM oversees the delivery of the Graduate Student Association’s (GSA-UW) core services (e.g., health and dental plan); administrative, audit, budgetary, and human resource requirements of the GSA-UW; governance processes of the GSA-UW; and the GSA-UW’s compliance with the organization’s policies, strategic plans, and budgets.

This position is Contingent on Funding.

Responsibilities:
Chief of Staff

Ensures that the GSA-UW President and student leadership are equipped with corporate knowledge, training, and advice to lead effectively

Leads the regularly occurring transitions in student leadership teams

Ensures that GSA-UW staff are recruited, trained, supervised, and coordinated effectively

Manages human resources and personnel processes (e.g., payroll, hiring, termination, performance appraisals) for all members of the GSA-UW

Provides ongoing coaching and feedback for staff

Other responsibilities, as determined by the GSA President

Core Services

Provides guidance to the GSA-UW President and student leadership team on the delivery of GSAUW services and initiatives

Develops, in conjunction with the GSA-UW President, annual budgets for the GSA-UW

Serves as the treasurer of the GSA-UW

Oversees the delivery, efficacy, sustainability, and renewal of GSA-UW services, including

Health and dental plans

Transit pass

Tax aid

Legal aid

Graduate Student Initiatives funding

Social events and activities

Provides operational and strategic support to the GSA-UW Manager of Hospitality, who oversees Graduate House (the GSA-UW’s on-campus pub) operations

Administration

Maintains document management and corporate knowledge (e.g., Board minutes, government filings, current policies and practices, financial records, relevant history, deeds, contracts, agreements, referenda results, etc.)

Supports the continued updating of the GSA-UW website and social media channels

Oversees general administration of the GSA-UW office

Governance

Supports the operations of the GSA-UW Board of Directors and Council by

Supporting the Co-Secretary of the GSA-UW Board of Directors

Writing (or coordinating) the minutes for each GSA-UW governance meetings

Archiving bylaws, policies, minutes, and directives

Supporting meeting logistics (e.g., room bookings, invites, etc.)

Coordinating the development, execution, monitoring, evaluation, and reporting of an annual GSA-UW workplan

Supporting the work conducted by Board sub-committees (e.g., Audit and Risk Committee, Joint Policy Review Committee, etc.)

Providing advice on governance, support for governance training, and onboarding of new directors and councilors

Compliance

Reviews and presents financial statements to the GSA-UW Board of Directors

Ensures financial control of the organization and oversees all aspects of the GSA-UW’s accounting and financial management, including

Data entry

Cash and bank reconciliation

Co-signatory on all GSA-UW cheques

Adequate and timely financial statements

Recovery of debts

Payroll documents for all employees

Insurance coverage for GSA-UW directors, assets, liabilities, and operations

Provides monthly reports to the GSA-UW President on

Operations and delivery of services (including relevant trends and analysis)

Financial state of the organization

Compliance monitoring (regulations, legislation, protocols, etc.)

Oversees corporate audit requirements

Ensures GSA-UW alignment with its corporate policies, bylaws, Ends, and strategic plan

Reporting compliance with organizational policy to the GSA-UW Board of Directors on an ongoing basis

Qualifications:
University degree in business or a related field

Equivalent combination of education and/or experience will be considered

At least 5 years managerial experience

Experience in advocacy and negotiation are assets

Experience managing performance of staff including coaching, delivering feedback, and conducting formal performance reviews

Experience in strategic planning, including outlining strategic priorities and monitoring progress

Experience managing finances including budgeting, financial reporting, and financial reconciliation

Experience developing organizational policies to support operational objectives and goals

Excellent written and verbal communication skills

Excellent interpersonal and relationship building skills

Excellent customer service skills

Electronic workplace skills (e.g., Microsoft Office, Presentation Software, Graphics software, SharePoint, Zoom, SharePoint, Google Drive, etc.)

Website skills (e.g., WordPress, etc.)

Working knowledge of preparing reports and summaries of statistical data

Demonstrated ability to work in a dynamic team environment

First Aid certification is required

A criminal record check is required

Smart Serve certification is required

Equity Statement:
The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 35935.