POSITION PROFILE – GENERAL MANAGER
As a General Manager for Shoeless Joe’s you believe that good is not good enough. Competitiveness is in your nature and you are determined to provide the best leadership through consistent execution and delivery of our all our Brand Pillars – Ultimate Fan Experience, Personalized Service Model, Food that Matters, and Commitment and Social Responsibility. You live the brand with Passion, Respect, Excellence, Comradeship and Humility while providing leadership, motivation, and inspiration to your team.
JOB DESCRIPTION & RESPONSIBILITIES
The General Manager is responsible for the restaurant operations including, but not limited to, guest service, cost controls, overall profitability, staff hiring and training, legislative requirements and general maintenance. Specific roles and responsibilities are as follows:
Leadership:
To ensure that there are open lines of communication with all staff and managers
To coach and mentor all staff and managers to maximize efficiency
To lead by example by being a Brand Ambassador of our Brand Pillars consistently
To represent the company in a professional manner
To attend company functions and meetings as required
Possess strong communication and leadership qualities
Ensure daily shift huddles are being conducted with each shift to communicate expectations
To ensure a positive working environment at all times
Provide an energetic and enthusiastic atmosphere
Provide regular feedback to staff and managers to maximize productivity
Restaurant Operations:
Responsible for all aspects of the day to day floor management
Responsible for all aspects of the office and its organizational set up
Responsible for gift certificate and cash floats
Be the liaison to the Support Centre – ex. Regional Manager
Ensure overall guest satisfaction through our personalized service model and quality food and beverage
100% execution of all tier events
To ensure 100% adherence to all systems, standards, recipes, restaurant cleanliness and general maintenance
Responsible for all audit results meeting standards; prepare action plans to maintain or improve
Ensure table visits are minimum 90%, own the 1st five tables of your shift
Ensure event calendars are being updated and communicated regularly
Respond to all guest comments within 48 hours
Responsible for all secret shop and guest survey results are within approved benchmarks
Responsible for Business Review results and executing 90 day Business Plans
Approve appropriate in-restaurant incentive programs
Ensure restaurant is compliant with all safe food handling, health & safety, WHMIS and AGCO requirements
Responsible for timely and accurate reporting to Support Centre
Ensure all company records are easily accessible and organized
Cost Controls & Profitability:
Responsible for overall restaurant budgets, profitability, sales, and costs
Responsible for weekly and monthly financial results
Responsible for all service contracts
Address Repair & Maintenance issues; reference budget accordingly and maintain up-to- date records
Ensure food and beverage inventories are being conducted weekly; costs are reported accurately; variances are analyzed and monitored
Review and adjust par levels seasonally, or as required
Ensure schedules are being costed out weekly, approved and posted by the deadline date; ensure total labour is in line with set budget
Review statements from vendors to ensure accuracy; follow up on invoicing errors and/or credits
Analyze P&L for discrepancies; compare expenses to budget; review and create action plans to maximize profitability
HR – Training & Development:
To ensure on-going training and development of managers and staff
To ensure all staff and managers are effective in their job roles
Ensure management schedule is consistent with business requirements and objectives are set
Approve new hires and ensure that they are trained and tested as per Shoeless Joe’s standard
To ensure that staff meetings are ongoing
To ensure staff performance reviews and one on ones are being conducted regularly
Conduct management performance reviews; minimum twice a year for each manager
Ensure approval of all terminations
Responsible for weekly management meetings and ongoing follow up
Responsible to inform management of weekly budgets, forecasts and actual results
To ensure communication method is in place for managers and being utilized (logbook, Shift Notes)
Marketing & Sales Building:
Marketing initiatives are planned with Marketing Support Team and executed as per pre-set objectives
Drive top line sales through target marketing
Execute chain wide promotions with 100% adherence
Ensure Local Store Marketing budget is utilized and documented appropriately; using available marketing tools and systems – LSM toolkit, Marketing Portal
Ensure community involvement through local business, schools and sporting community partnerships; build and maintain positive relationships
Maintain approved content on social media platforms – Instagram, Facebook, website etc…
Maintain restaurant atmosphere according to Shoeless Joe’s brand guidelines
All print material is approved by Shoeless Joe’s Support Centre
Leadership:
To ensure that there are open lines of communication with all staff and managers
To coach and mentor all staff and managers to maximize efficiency
To lead by example by being a Brand Ambassador of our Brand Pillars consistently
To represent the company in a professional manner
To attend company functions and meetings as required
Possess strong communication and leadership qualities
Ensure daily shift huddles are being conducted with each shift to communicate expectations
To ensure a positive working environment at all times
Provide an energetic and enthusiastic atmosphere
Provide regular feedback to staff and managers to maximize productivity
Restaurant Operations:
Responsible for all aspects of the day to day floor management
Responsible for all aspects of the office and its organizational set up
Responsible for gift certificate and cash floats
Be the liaison to the Support Centre – ex. Regional Manager
Ensure overall guest satisfaction through our personalized service model and quality food and beverage
100% execution of all tier events
To ensure 100% adherence to all systems, standards, recipes, restaurant cleanliness and general maintenance
Responsible for all audit results meeting standards; prepare action plans to maintain or improve
Ensure table visits are minimum 90%, own the 1st five tables of your shift
Ensure event calendars are being updated and communicated regularly
Respond to all guest comments within 48 hours
Responsible for all secret shop and guest survey results are within approved benchmarks
Responsible for Business Review results and executing 90 day Business Plans
Approve appropriate in-restaurant incentive programs
Ensure restaurant is compliant with all safe food handling, health & safety, WHMIS and AGCO requirements
Responsible for timely and accurate reporting to Support Centre
Ensure all company records are easily accessible and organized
Cost Controls & Profitability:
Responsible for overall restaurant budgets, profitability, sales, and costs
Responsible for weekly and monthly financial results
Responsible for all service contracts
Address Repair & Maintenance issues; reference budget accordingly and maintain up-to- date records
Ensure food and beverage inventories are being conducted weekly; costs are reported accurately; variances are analyzed and monitored
Review and adjust par levels seasonally, or as required
Ensure schedules are being costed out weekly, approved and posted by the deadline date; ensure total labour is in line with set budget
Review statements from vendors to ensure accuracy; follow up on invoicing errors and/or credits
Analyze P&L for discrepancies; compare expenses to budget; review and create action plans to maximize profitability
HR – Training & Development:
To ensure on-going training and development of managers and staff
To ensure all staff and managers are effective in their job roles
Ensure management schedule is consistent with business requirements and objectives are set
Approve new hires and ensure that they are trained and tested as per Shoeless Joe’s standard
To ensure that staff meetings are ongoing
To ensure staff performance reviews and one on ones are being conducted regularly
Conduct management performance reviews; minimum twice a year for each manager
Ensure approval of all terminations
Responsible for weekly management meetings and ongoing follow up
Responsible to inform management of weekly budgets, forecasts and actual results
To ensure communication method is in place for managers and being utilized (logbook, Shift Notes)
Marketing & Sales Building:
Marketing initiatives are planned with Marketing Support Team and executed as per pre-set objectives
Drive top line sales through target marketing
Execute chain wide promotions with 100% adherence
Ensure Local Store Marketing budget is utilized and documented appropriately; using available marketing tools and systems – LSM toolkit, Marketing Portal
Ensure community involvement through local business, schools and sporting community partnerships; build and maintain positive relationships
Maintain approved content on social media platforms – Instagram, Facebook, website etc…
Maintain restaurant atmosphere according to Shoeless Joe’s brand guidelines
All print material is approved by Shoeless Joe’s Support Centre
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