guest services manager

Hospitality Administration/Management, General

Tourism and Travel Services Management

Hotel/Motel Administration/Management

or equivalent experience

Business Equipment and Computer Applications

MS Excel

MS Word

Central reservation system (CRS)

MS Outlook

Additional Skills

Supervise staff

Recruit and hire staff

Perform front desk duties

Conduct training sessions

Conduct performance reviews

Arrange for and oversee maintenance activities

Work Setting

Hotel, motel, resort

Specific Skills

Address customers’ complaints or concerns

Establish work schedules

Enforce policies and procedures

Security and Safety

Criminal record check

Transportation/Travel Information

Valid driver’s licence

Work Conditions and Physical Capabilities

Fast-paced environment

Work under pressure

Attention to detail

Standing for extended periods

Ability to Supervise

3-4 people

Work Location Information

Urban area

Personal Suitability

Initiative

Effective interpersonal skills

Flexibility

Team player

Excellent oral communication

Excellent written communication

Client focus

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