Information Systems Coordinator

This intermediate level Information Systems Coordinator is responsible to provide support to all Information Technology and Systems operations including network security and telecommunications and security systems for Community Services (Calgary) in conjunction with an external IT Consultant. The incumbent is responsible to ensure all technology operations are in accordance with The Salvation Army policies and accreditation standards.

DAYS and HOURS of work: Regular Full Time – 40 hours per week. Monday to Friday – 8:00 a.m. to 4:30 p.m.

• Manage network equipment and services, according to The Salvation Army policies, to ensure required performance levels are achieved
• Ensure optimal network security
• Provide and maintain secure remote access ability to the network
• Ensure optimal WI-FI performance, network and web server availability
• Ensure that all IT systems and devise are secure from hackers and addresses any vulnerabilities
• Inspect and identify program technology needs and provide recommendations; coordinate necessary purchases and installations
• Diagnose and resolve issues for all hardware, software and application programs, including email, according to program specifications
• Provide staff support with electronic devices and maintain inventory of all computer and related equipment and their locations
• Ensure compliance of computer usage policies
• Ensure all software licenses are current and accurate
• Ensure that regular backups of data are performed and regularly tests the backups to ensure they are working; stores backups off-site; ensures all data can be recovered in the event of a disaster
• Provide support for website and platforms
• Maintain security camera systems including ensuring full operation of security cameras and digital video recorder and troubleshoot issues
• Maintain building access care readers and intercom systems, evaluate and correct problems and perform security system audits
• Program access cards as needed
• Other duties as required or assigned

Education/Certifications:

• Certificate from a recognized college or technical school and A+ Certification
• Completion of a two year diploma in computer science, engineering or other relevant field

Experience:

• Minimum 3 years’ experience in relevant field
• Proven experience in managing computer systems including hardware and software

Required Skills/Knowledge:

• Knowledgeable about telecommunications and security equipment/systems
• Demonstrated ability to troubleshot issues and repair issues
• Knowledgeable about common operating systems
• Proficient in Microsoft 365 Suite to be able to support staff with issues; advanced proficiency in MS Access.
• Attention to detail, problem solving and analytical skills
• Able to proactively recognize potential risks and issues, respond with solutions and engage with others in implementing changes
• Strong sense of integrity and confidentiality with professional ethics
• Organizational skills to keep track of various tasks/requests/projects and be able to prioritize them efficiently
• Able to lift, move and install equipment, regularly lifting up to 20 pounds and at times lifting up to 50 pounds
• Desire to support the Mission and Core Values of The Salvation Army

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A satisfactory Police Information Check (PIC) with Vulnerable Sector search, and Child Intervention Check
• A proof of successful completion of our online Armatus Abuse Training, and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

 Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.