Insurance Operations Specialist – Policy Issuance
What can you expect?
This role provides administrative support, policy issuance and document review in the renewal process to ensure that communication and process flow between Marsh, carriers and clients is timely and consistent from submission to policy issuance.
Role is also responsible for the gathering and reviewing of required client information to ensure that client teams are able to present information to the clients and carriers and make the appropriate recommendations
This role requires basic insurance knowledge, and is responsible for more standard policies and renewals, including New Business, Renewals, and Endorsement policies defined as non-complex.
What is in it for you?
Opportunity to learn and grow into other areas of the Policy team.
A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.
Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.
Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.
A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.
Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
Flexible work opportunities to ensure a healthy work/life balance.
We will count on you to:
Administration and Documentation
- Ensure timely & accurate processing of:
policy issuance (Public Entities, Healthcare, AVIVA etc.)
core brokerage tasks
client and carrier documentation
current and outstanding documentation follow ups
miscellaneous correspondence
Responsible for the review of simple policy wordings across various industry segments; achieved by comparing certified policy and/ or binder to policy issuance request as per established best practices
Customer Awareness and Focus
Maintain a basic technical understanding of all major classes of Insurance and specialist services that the Company offers to its customers
Maintain a basic understanding of the core aspects of relevant Insurance and related legislation
Understand the needs and expectations of Marsh external clients and ensure the delivery of quality service to colleagues and client teams
Manage escalated calls, complaints, questions, and queries as necessary
Develop awareness of key stakeholders of the Operations team
Builds and maintains relationships with the appropriate level at Insurer to ensure effective execution in post placement services, as well as maintaining customer service to Client Team and peers
Technical Support and Coaching
Provide assistance to Operations Team Leaders by acting as a point of escalation as required
Provide Subject Matter Expertise (SME) support to business stakeholders and participate in group and business unit lead initiatives
Compliance
Adhere strictly to the company’s quality practices and other systems and procedures, professional standards, Greater Good
Comply fully with the Company’s Errors and Omissions avoidance policy
Comply with company policy for continuous professional development
Possess a thorough working knowledge of all aspects of the Insurance (Agents & Brokers) Act, Insurance Contracts Act, Fire Services Levy, Stamp Duties, Worker’s Compensation and other relevant legislation
What you need to have:
College or university degree (or equivalent experience) required
1-3 years of work experience required, with 1+ years previous insurance experience required
Basic Insurance knowledge within one product family
Clear and concise oral and written communication skills
Comfortable and experience working with technology (solutions)
Proficient in Microsoft Office tools (or equivalent) – Outlook, Word and Excel
Strong numerical skills
Attention to detail
Excellent organization skills – able to prioritize work and meet deadlines
Excellent interpersonal skills – able to work within a team
Basic networking skills
Basic problem solving capabilities
What makes you stand out:
Broker License, other certification or licenses as required by jurisdictions
Demonstrated fulfilment of CIP courses, CIP
Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact [email protected].
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.
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