Our employees exemplify Langara’s values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!
Lang ara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.
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Job Title:
International Education Assistant
Employee Group:
CUPE
Employee Type:
Temporary (Fixed Term)
Start Date:
Monday, May 31 2021
End Date (if applicable):
Friday, December 31 2021
Job Description:
Reporting to the Manager, International Student Services, the International Education Assistant is a member of the International Student Services Team. This position is the first point of contact for the College’s International Education (IE) Department. This position is responsible for providing customer service to and handling inquiries from potential international students, relatives of potential students, agents, on-campus international students, staff and international guests. This position also verifies information on a variety of student forms, ensuring the information provided is correct. The International Education Assistant manages the Front Desk operations and provides assistance and support to other IE team members.
Qualifications Required:
Education
Grade 12 graduation and one year business or secretarial college training or equivalent.
One year of recent related experience in an office and customer service setting.
An equivalent combination of education and experience may be considered.
Oral and written fluency in English and a second language. Fluency in one or more of the following languages is required: Vietnamese, Korean, Portuguese or Japanese.
General knowledge of other cultures, their history, religions, norms and customs.
Experience dealing with high volume inquiries and dealing with difficult and demanding individuals via front counter, e-mail and by phone, preferably in an educational institution.
Prefer knowledge of College facilities, services, policies and operations as they pertain to International Students and Canadian students wishing to study abroad is an asset.
Skills & Abilities
Excellent communication skills, verbal and written. Ability to communicate effectively with non-native English speakers with varying degrees of English proficiency.
Candidate must demonstrate proficiency and ability to:
organize and prioritize work.
problem solve, work independently as well as to interact and communicate effectively with others.
effectively respond to a wide variety of inquiries in a courteous, pleasant and helpful manner.
proven customer service record that demonstrates a positive, open attitude and the ability to work across cultures.
multitask and work with frequent interruptions, while adhering to strict deadlines.
maintain confidentiality and handle sensitive information with discretion.
work as a team player in a changing and growing environment.
use and maintain standard office equipment (e.g. multi-line phone, photocopiers, printers, etc).
intermediate to advance knowledge in the use of computer applications including word processing (MS Word), spreadsheet (Excel), database management (Access), e-mail and Internet searching.
keyboarding: 40 wpm.
Hours & Days of Work: 8 :30am – 4:30pm Monday to Friday.
To obtain the full job description, please contact our recruitment team.
Salary Range:
$23.71 – $26.83 per hour
Pay Grade:
CUPE Paygrade 17
Scheduled Weekly Hours:
35
Hours may vary according to the needs of the department.
Compressed Workweek (Fortnight):
No
Closing Date:
Thursday, June 3 2021
If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting , please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.
Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume.
We thank you for your interest in Langara College and taking the time to complete an application. Only complete applications will be reviewed. Internal candidates will be given first consideration. Please be advised that due to the amount of applications received, only short-listed candidates will be contacted.
Langara is committed to enhancing our diverse workforce.
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