Campus Operations Assistant

Northeastern University


About the Opportunity

Job Description Summary

The Operations Assistant (OA) serves as the first line of contact for visitors and students at the Vancouver Campus. They will have a broad knowledge of campus operations and provide seamless service by greeting, fielding questions, and referring inquiries to appropriate staff as needed. The OA will serve as a resource and provide support services for our campus community and ensure that students and faculty are appropriately set up to conduct classes and supports event organization and hosting, both online and on-campus. They respond to requests from current and prospective students, professors, staff colleagues and event attendees, and follows up with them to ensure satisfaction, all while approaching each encounter in a courteous and service-oriented manner. The position also ensures that timely and flexible operations support is available as the campus rapidly expands its enrolment, and scales its programs and infrastructure as part of its strategic growth as part of Northeastern’s regional network.

This position will support our evening and weekend hours. Campus hours are currently 8:00 AM through to 10:30 PM Monday through Friday, and 8:00 AM through to 4:30 PM on Saturdays and Stat holidays. Hours are subject to change depending on academic scheduling and special events. 

Qualifications

The ideal candidate will have a minimum of two years of office coordination experience. Experience in higher education is a plus. The candidate must enjoy working with diverse populations and be comfortable working independently.

The successful candidate will have outstanding customer service and interpersonal skills, and proficiency in Microsoft Office Suite and G Suite. Experience with Canva or other design software is preferred. Detail oriented with a focus on quality and accuracy is desired. Must be able to learn quickly in a technical environment, and operate video conferencing equipment, printers, copiers, and computers. Flexibility, a positive attitude, and commitment to excellence are vital.

Duties & Responsibilities

Responsibility Percent of Time

Key point of contact: 35%

  • acting as the first point of contact for students and faculty ensuring that classes and campus activities are set up for success;
  • acting as a liaison and providing hospitality to incoming visitors which could include students and staff from other locations, business partners, and prospective students;
  • ensuring that campus amenities are fully supported and available to the community.

Campus operations and event support: 30%

  • troubleshooting technical issues and assisting with classroom technology;
  • assisting with room setup, breakdown, and reconfiguration;
  • assisting with student orientations and campus events;
  • ensuring facility related issues are reported and followed up on in a timely fashion.

Completing administrative duties: 35%

  • including but not limited to assisting faculty and student services staff with printing handouts and organizing promotional materials;
  • maintaining the campus areas in a clean and stocked manner;
  • administration support to regulatory submission and review processes;
  • administrative support relevant to campus operations, health and safety protocols, and University policies and procedures;
  • special projects as assigned.

The expected hiring range is $49,245 to $61,555 based on the position’s responsibilities.

Position Type

General Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. 

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. 

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

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