Client Service Administrator, Surgery VCA Calgary Animal Referral and Emergency Centre in Calgary, Alberta

Client Service Administrator

Department: Surgery

Job Summary: As a service administrator you will work directly with Surgery staff (surgeons, technicians, assistants), other hospital departments, clients, and referring veterinary offices as a vital team member in the heart of the surgical department. The principal goal of this position is to optimize patient care through a coordinated communication experience before, during, and after all appointments, diagnostics, and procedures. The surgery service can be a fast-paced environment with three full time surgeons that requires an individual who is strong under pressure, clear communicator and very detailed orientated.

Skills Required:

• Minimum 2 years Veterinary Clerical experience

• Minimum of 5 years customer service in a professional setting

• Excellent professional written and verbal communication skills

• Well organized with the ability to multitask

• Ability to interact with all levels of staff, clients, and veterinarian practices

• Associates Degree in Science/Bachelor’s Degree preferred

• Ability to work with minimal supervision

• Proficient computer skills

Specific Duties and Responsibilities include but are not limited to:

• Process Referrals for the surgery department. Scheduling initial consultations as well as follow-up recheck appointments for diagnostics, surgery, or other reasons as indicated

• Communication with clients to confirm appointment times and ensure hospital protocols are understood prior to presentation for consultation, surgery, other

• Ensure outside medical records and diagnostics are available prior to initial consultation

• Formulating estimates for diagnostic evaluations, surgical procedures, and other non-surgical follow-up evaluations and procedures. Provide estimates to the Emergency Department as required for emergency transfer.

• Review estimates and general peri-operative/diagnostic expectations with clients.

• Provide client with payment/financing options. Review third party financing.

• Printing and completing discharge consultations. Ensure all patient belongings and medications are provided.

• Follow-up check in 24-72 hours post discharge for all surgical patients

• Initial callbacks to concerned clients to understand relevant information pertaining to their concern then directing further communication to the technician or surgeon of the appropriate service.

• Reviewing all emails and communication tasks to service and either addressing (scheduling queries) or directing these emails to a technician or surgeon of the appropriate service.

• Monitoring for returning laboratory and radiographic reports, directing such reports the appropriate service once received.

• Answering incoming calls from clients and referring veterinarians to the surgery department.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Competitive wages and benefits!

• Extensive online anytime-anywhere access to journals and textbooks

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Employee Assistance Program

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know

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