Front Desk Agent (Franchise) in Calgary, Alberta

The franchised Wingate by Wyndham location in Calgary, Alberta is seeking a Front Desk Agent (Franchise) to join its team at the Wingate by Wyndham Calgary Airport.

The Role

A Front Desk Agent plays a critical role in a hotel’s operations, as they are often the first point of contact for guests. Their responsibilities encompass a wide range of duties focused on providing excellent customer service and ensuring smooth operations at the front desk.

What you’ll do

• Performs check in and check out

• Drive the shuttle

• Take and manage reservations over the phone, via email, and through online booking systems

• Update the reservation system with accurate guest details, preferences, and special requests

• Address guest inquiries and provide information about the hotel, local attractions, and services

• Resolve guest complaints and escalate issues to the appropriate department when necessary

• Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met promptly

• Ensure the safety and security of guests by following hotel procedures for key control and emergency situations

You’ll be successful if you have

• Customer Service Skills: A friendly and approachable attitude, with a commitment to providing exceptional service

• Communication: Strong verbal and written communication skills

• Problem-Solving: Ability to handle guest issues calmly and efficiently

• Multitasking: Ability to manage multiple tasks and priorities in a fast-paced environment

• Technical Skills: Proficiency in using hotel reservation software and basic computer applications (e.g., Microsoft Office)

• Teamwork: Ability to work collaboratively with other departments

• Attention to Detail: Ensure accuracy in guest information and transactions

Required Qualifications/Experience

• High school diploma or equivalent (required)

• Previous experience in a customer service role, preferably in hospitality (preferred)

• Knowledge of hotel operations and reservation systems (a plus)

APPLY ([email protected]?subject=Front%20Desk%20Agent&body=Hello%2C%0A%0AI)

Brand: Wingate by Wyndham

Location: Calgary, Alberta, Canada, 304

Employment Status: Part-time

Pay: $15.50 / hour

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: [email protected] with the job title and location to which you are applying, and we will do our best to assist.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.