International Student Immigration Advisor

University of Toronto

Date Posted: 03/08/2024

Req ID: 36466

Faculty/Division: VP & Provost

Department: Centre for International Experience

Campus: St. George (Downtown Toronto)

Position Number: 00037178


About us:

The University is a global leader in research and teaching. We provide diverse and extensive areas of study organized around intimate learning communities. That is what creates an exceptional learning environment for our students. The University is committed to providing an enriching student experience to all its students.

Student Life strives to provide all students to actively participate in learning; effectively manage their experience and wellbeing, find connections, community, and friendship; encounter new ways of thinking, learning, and being in the world; and experience leadership, independence, and success.

The Centre for International Experience (CIE), within the Division of Student Life and the Office of Vice President International, provides students opportunities so they can expand their learning into the global arena. CIE enables students to expand their world to gain a global advantage. We work with students, academic units, local and global community to create sustainable and diverse learning abroad experiences that incorporate study, research and professional opportunities. We work in partnership with faculties and services to enable students new to Canada to maximize their time at U of T to meet their goals and aspirations on graduation. Finally, we work to build global learning opportunities on campus curricular, co-curricular and experiential.

Your opportunity:

The St. George Campus has the largest and fastest growing population of international students at University of Toronto. The goal of this role International Student Immigration Advisor is to provide international immigration advising support to international studentsat the University of Toronto St. George. Reporting to the Associate Director, International Student Services, the Advisor will guide students and university partners on the interpretation of immigration and other related government policies within the scope of certification through the Immigration Consultants of Canada Regulatory Council. This includes one-on-one advising and group information sessions for students, information provision to staff who support students and development of online, in person and remote services and resources. Your opportunity is to provide consistent, timely and current support to international students, internal partners and stakeholders on the documentation and processes required in order for international students to be legally in Canada while studying with the University of Toronto and to fully engage in the learning experiences within their programs.

Your responsibilities will include:

  • Advising on the interpretation of immigration and other related government policies within the scope of certification through the Immigration Consultants of Canada Regulatory Council
  • Resolving issues within the scope of the role and escalating problems as required. Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Implementing plans and process improvements for program and service activities
  • Updating and maintaining procedures and protocols to comply with Federal Government legislation
  • Facilitating educational workshops and seminars
  • Developing content for marketing and/or promotional materials
  • Promoting programs and service offerings to internal and/or external contacts

Essential Qualifications:

  • Master’s Degree in a relevant discipline or an acceptable equivalent combination of education and experience.
  • Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA) certification required.
  • Minimum five years of related experience in international student advising, with a preference to immigration advising, to higher education international students in Canada required.
  • Minimum five years demonstrated superior and extensive knowledge of restrictions, experiences and challenges faced by international students, partners, and families is required.
  • Demonstrated ability to work collaboratively, maintain confidentiality, exhibit sensitivity to the needs and interests of various stakeholders and contribute to the functioning of a diverse team both within an individual department and across a larger institution pertaining to immigration advising matters is required.
  • Superior verbaland written communication skills, exceptional analytical thinking, excellent interpersonal and problem solving skills, and the ability to communicate to a diverse audience through various mediums is required.

To be successful inthis role you will be:

  • Approachable
  • Communicator
  • Diplomatic
  • Proactive
  • Problem solver
  • Team player

NOTE: This is a 6 month term position.

Closing Date: 03/19/2024, 11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Term 

Schedule: Full-Time NOTE: This is a 6 month term position.

Pay Scale Group & Hiring Zone:

USW Pay Band 13 — $83,150 with an annual step progression to a maximum of $106,336. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Student Services

Recruiter: Blythe Campbell

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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