US Tech Solutions
Responsibilities:
Supply Operations:
Optimize operations: Provide recommendations to reduce onboarding SLA, improve operational rigor, and optimize accountability between Market Managers and ACC
Operations management: Adopt a data-driven approach to ops workflows and systems enhancements
Reporting: Drive weekly reporting on New Active Listings, onboarding SLA, churn and reactivations. Identify opportunities to combine supply and quality reporting for Luxe leadership
Content accuracy: Collaborate with Host Comms to deliver campaigns asking Hosts to attest the accuracy of their listings
Tooling:
Ops tooling: Work in step with Scaled Ops on dedicated ops tooling intake and roll-outs. Document expected product changes and progress to date, update operational processes and develop training materials
Product migration: Serve as a change agent by designing and implementing change management strategies and deliver training sessions that facilitate the smooth adoption of new processes and tools across Luxe Host Operations
Stakeholder management: Build strong relationships with cross-functional partners across Market Managers, Product, Tooling, BizTech and ACC
Client Capability Center (ACC):
Partner management: Monitor daily and weekly reports and escalate edge cases to team lead and Senior Specialist
Productivity reporting: Drive weekly reporting on partner team’s productivity on onboarding and content accuracy clean-ups
Skills:
5+ years of operations management experience, with an emphasis on supply processing best practices & methodologies
Extraordinary project management skills and demonstrated experience leading complex, global programs and processes
Deep knowledge and experience using collaborative project management tools, processes, and CRM systems (e.g., Salesforce, G Suite etc)
Excellent communication (written & verbal) and interpersonal skills with strong executive presence that will enable you to earn trust at all levels
Skilled in packaging and presenting complex analysis and recommendations clearly (Google Slides, Google Sheets and SQL)
Ability to apply systems thinking to problem solving (e.g., Connecting a single problem to broader programs and tooling requirements)
Experience building data interfaces in Salesforce and/or Airtable to streamline reporting, tracking and operational efficiencies
Background in enablement functions like training and change management
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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