Registration & Financial Aid Assistant

Date Posted: 10/02/2024

Req ID: 39927

Faculty/Division: University of Toronto Scarborough

Department: UTSC:Ofc of the Registrar

Campus: University of Toronto Scarborough (UTSC)

Position Number: 00026080

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Working under the direction of the Manager, Student Services, the Registration and Financial Aid Assistant serves as the first point of contact for student inquiries relating to enrolment and registration as well as financial and academic programs and regulations. The Registration and Financial Aid Assistant takes a student-centered approach to providing information and guidance to students on University processes, policies and procedures in order to assist them in making informed decisions regarding their academic and financial matters. In addition, they will regularly liaise with academic and administrative departments to ensure appropriate referrals when necessary.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on processes, policies, and procedures
• Providing detailed information on, as well as troubleshooting and resolving, routine issues relating to enrolment, registration and financial aid
• Updating and maintaining database records
• Analyzing and reconciling registration/status/program of study information
• Making informed referrals to other campus service providers depending on individual student needs
• Handling fees and/or fines on a regular basis
• Collecting and compiling confidential supporting documentation required for records, enrolment and petition processing

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum two (2) years of related front-line student support experience, preferably in a post-secondary University or College registrarial environment.
• Demonstrated experience with ROSI/ACORN or similar student information database and processing in the OSAP Ministry system.
• Strong computer skills in word processing, Excel, database, student information databases, Internet, and e-mail.
• Excellent oral and written communication, organizational and interpersonal skills.
• Demonstrated ability to work under pressure in a busy, front-line customer service oriented environment.
• Strong customer services skills.
• Ability to work well independently and as part of a team.
• Exceptional attention to detail and accuracy.
• Demonstrated strong knowledge, application and interpretation of academic programs, policies, and procedures.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.

Assets (Nonessential):

• Financial transaction experience (cash register, POS-debit/credit card).

To be successful in this role you will be:

• Courteous
• Meticulous
• Motivated self-learner
• Multi-tasker
• Problem solver
• Team player

Notes:

• This is a term position for 20-months. 
• A copy of the full job description is available upon request from the UTSC HR Office.
• This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Closing Date: 10/10/2024, 11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Term 

Schedule: Full-Time

Pay Scale Group & Hiring Zone: 

USW Pay Band 09 — $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 

Job Category: Registrarial Services

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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