Sales & Education, Account Executive, Retail (Toronto)

L'Occitane en Provence


JOB SUMMARY:L’Occitane is looking for a Sales & Education Account Executive to play a key role in accelerating our growing business within Sephora Canada. This role will be critical in delivering our brand messaging and product benefits across all Sephora Canada locations. This retail role includes executing trainings, store events, and sales support in Sephora Canada doors across their respective market.

JOB RESPONSIBILITIES:

  • Plan and execute retailer events, sales and training visits in respective service doors that impact brand awareness.
  • Build relationships with Sephora key retail leadership that will create business opportunities and brand support.
  • Accountability for visual merchandising execution in store & supporting in stock position, by building collaborative relationships in market & in store. Communicating needs to key internal & external stakeholders.
  • Assist with higher level trainings and events in retail accounts to reach assigned sales goals.
  • Build relationships with Sephora key leadership that will create business opportunities and brand support.
  • Lead with empathy & accountability. Effectively managing resources to achieve ROI and schedule optimization.
  • 8-hour day, split between commute time, administration, and store visit. 5 days each week, in store minimum 6 hours a day. 1 office day per month for administration. The typical work week is Tuesday through Saturday.

KEY PERFORMANCE INDICATORS:

  • Responsible for driving brand retail sales and executing strategies and initiatives at Sephora Canada to achieve/exceed sales plans.
  • Build strong relationships with Sephora store management, regional/district managers, event managers, education managers and retail store associates within multiple retail locations.
  • Responsible for recruiting, hiring, inspiring, scheduling, developing, and retaining productive freelance and ensure they achieve “sales per hour” and “items per transaction” goals.
  • Plan and execute in-store events, ensuring sales targets are met and strong ROI is achieved.
  • Plan and manage budgets (i.e., T&E, freelance) in partnership with the Sales Director.
  • Ensure all Sephora locations consistently support our product and marketing campaigns through customer interactions, trainings, and successful execution of visual direction.
  • Manage/track regional call cycle for in-store visits and virtual call cycle for regional outreach.
  • Training for new door openings within region in person or virtually.
  • Responsible for on-going product training for Sephora accounts within assigned retail territory.
  • Assist with corporate events within region.
  • Evaluates retail trends to determine resource movements against sales.
  • Maintain a high level of knowledge of all products as well as ingredients.
  • Provide best-in-class shopper experience to attract and retain customers.
  • Meet all deadlines for requests including calendar, call cycle, expenses, and event recaps. Understand Sephora protocols, support, and adhere to their policies.
  • Provide competitive feedback to Sales Director.
  • Accountable for strengthening brand identity by creating visual merchandising consistency within each store and ensuring inventory and operational standards are met.
  • To carry out other duties as requested by management from time to time 

REQUIREMENTS:

EDUCATION:

  • High school diploma or equivalent.

EXPERIENCE:

  • Prior skincare/cosmetic sales experience (2-5 years preferred) or equivalent retail sales.
  • Prior Sephora retail experience.

SKILLS:

  • Ability to plan and manage budgets (i.e., freelance selling, sampling, event, and T&E budgets).
  • Ability to work collaboratively & build positive/effective business partnerships.
  • Strong communication skills.
  • Proficient in Microsoft Office Suite.
  • Ability to provide best-in-class customer experience.
  • Ability to work with all levels of management in a fast paced, high growth, changing environment.

PHYSICAL & TRAVEL REQUIREMENTS:

  • Ability to stand for 4 hours or more
  • Full and valid Driver’s License
  • Ability to travel within Canada (amount of travel depending on territory. Transportation costs policy will be covered in the interview process.) 
  • Ability to work flexible schedule, including night, evening and/or holiday shifts

All Applicants:

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