Description
The purpose of this role is to provide support and guidance to Ministry Units using Clients and Programs Management System. This position works closely with the IT System Administrator
KEY RESPONSIBILITIES:
Application Management
- Serve as one of The Salvation Army’s internal subject matter experts on the Clients and Programs Management System
- In coordination with the IT System Administrator a thorough knowledge of the application, upgrades, and version releases.
- Maintain structure for existing and new programs that The Salvation Army may operate (program headings, categories, service types, etc.) and ensures consistency between divisions.
- Monitor onboarding of new TSA locations and implementation status of all locations (maintenance of master lists
Data Management
- Review duplicate clients in all The Salvation Army’s Networks monthly and coordinate with ministry unit personnel, if needed, to merge files.
- Review all Salvation Army user settings/permissions at least annually (likely completed monthly or quarterly in batches). Report concerns to the IT _ Systems Administrator
Relationship Management
- Work with The Salvation Army’s IT _System’s Administrator to support and development of the Clients and Program
- Management System Assists with the gathering requirements, designing and executing test cases.
- Coordinate and communicate programs related to activities with Ministry Units
Data Management and Reporting
- Promote consistency in use of data across the organization. Ensure consistent and accurate management analyses and reports.
- Provide reporting assistance to territorial and divisional personnel.
- Assist territorial and divisional grant writing personnel to mine specific data for new proposals.
- Responsible to ensure that any policy in relation to Social Services or Corps will be enforced, i.e., privacy, etc.
Quality Assurance
- Develop proactive measures to increase the quality of data collection and reporting.
- Provide report to territorial and divisional personnel on data implications and utility to build capacity in program management and support improvements.
- Support territorial and divisional personnel with program evaluation and established review processes (Corps Review, Social Services Accreditation, and Internal Audit).
- Produce and review specified reports monthly to ensure data quality.
Training
- Coordinate, develop and maintain end user training curriculum. Will involve IT as needed.
- Support divisional and territorial personnel with specific training needs.
- Educate divisional teams on data analysis methodology and utilization.
- Assist with updates and redesign of training materials that support the client management system.
Communication
- Ensure consistent communication by coordinating, planning, and conducting feedback meetings with appropriate stakeholders, as needed.
- Participate regularly in ongoing meetings in support of Clients and Programs Management System implementation, maintenance, and development.
- Coordinate and communicate programs related to activities with Ministry Units
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
Education/Certifications:
- Completion of a formal university degree program of 3 academic years
Experience:
- Minimum three years’ experience business experience in an organizational setting, with 2-3 years of non-profit experience.
- Hands on experience on Information Management Systems
- Computer literacy with word processing, spreadsheet, and database skills
- Excellent working knowledge and experience in various software and reporting tools
- Knowledge of data management, analysis and reporting systems
PREFERRED SKILLS/CAPABILITIES:
- Must be able to establish credibility quickly within the organization as a trusted advisor
- Able to work in a consultative, diplomatic and tactful manner
- Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility
- Seeks common ground in navigating challenging issues and constructively manages conflict to create win-win solutions wherever possible
- Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change
- Strong written and verbal communication skills – clear and simple to understand
- Effective organizational and time management skills – self-motivated and disciplined self-starter
- Respect and understanding of The Salvation Army – its mission, culture, and values
- Working knowledge and agreeable with the vision and mission of The Salvation Army to ensure communications and resources are aligned.
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