Leadership Development Program Manager (FTT – 18 Months)

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.
Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Core Values The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This position is a Full Time 18 month contract position with the possibility of being extended to a Full Time regular position.

The Human Relations function is committed to creating a work environment where people experience:

• Meaningful work;
• A sense of hope and optimism;
• An environment of trust; and
• Inspired results.

The incumbent will work with the leadership development team to manage, coordinate, and administer various learning and development initiatives.  The role will provide oversight to existing learning experiences across the territory and will work with HR colleagues and staff to manage and coordinate learning opportunities for performance enhancement using best practices and tools.  The incumbent will establish modern learning practices to develop successful programs, making use of e-learning opportunities, and facilitate various training sessions as required.

Program Management & Monitoring:
• Work with the Leadership Development Team to support the organization through the development of targeted learning initiatives.
• Perform general tasks such as learning program set ups, communications, registration management, follow-up, reporting, and support for various initiatives.
• Review, maintain, and update existing learning programs using a consistent framework.
• Work with vendors to leverage offerings and support for learning opportunities.
• Work with internal TSA teams to monitor and support the management and record keeping for learning and leadership program participants.
• Monitor and research learning and development trends and recommend enhancements to existing development strategies to ensure programs remain relevant and new learning approaches are incorporated.

LD Program Coordination & Facilitation:
• Work with the Leadership Development Team to manage content for leadership development strategies (utilizing blended learning, continuous assessment of leadership development needs and opportunities, sourcing, and management of delivery programs).
• Ensure events and workshops are organized and that they ensure proper records are kept and maintained related to attendance and course completion.
• Facilitate various training sessions as required.
• Work and collaborate with various internal and external teams and program providers.
• Develop benchmarks and metrics to evaluate the effectiveness of the leadership development programs.
• Perform needs assessments and subsequent strategies for leadership development relative to the leadership capability framework.

On-line Learning & Leadership Program Management:
• Manage, live, virtual and in person learning solutions that effectively promote adoption and ongoing engagement in learning opportunities.
• Support relationships and negotiate with internal, external partners and communities of practice to identify organizational training and development needs and solutions.
• Provide online and virtual training support and troubleshooting for various on-line learning and development programs.
• Partner with Leadership Development Team to introduce creative approaches to learning, focus on continuous improvement and provide input into the Leadership Development Strategy when requested
• Support further development of training formats
• Perform all other duties as required by the Leadership Development Strategist

EDUCATION AND EXPERIENCE QUALIFICATIONS:

• Minimum 5-7 years of specialized experience in community based services, education, training and development
• University level degree in a relevant discipline (e.g. education, social sciences)
• Strong working knowledge of adult learning theory, learning styles, current trends in training/learning practices and technology

• Demonstrated experience working in leadership skills-based training or its equivalent
• Proven experience in managing and delivery of experiential blended learning programs
• Proven facilitation and training experience in person and virtually.
• Demonstrated capability and credibility in working with teams at the management level
• Demonstrated proficiency using training technologies to managing a variety of learning resources, including online courses, training exercises, user guides, videos, and on demand resources
• Demonstrated proficiency as a Microsoft Office 365 suite of products power user
• An understanding of database management and website development is an asset
• An understanding of change management, leadership and organizational development is an asset
• Experience working with non-unionized and unionized work environments
• Respect and understanding of The Salvation Army – its mission, culture, and values
• Able to establish credibility quickly within the organization as a trusted advisor
• Strong written and verbal communication skills – clear and simple to understand
• Proven effective organizational and time management skills
• Self-motivated, a disciplined self-starter and quick learner
• Capability of working effectively both independently and within teams
• Able to work in a consultative, diplomatic and tactful manner
• Strong sense of integrity with professional ethics and a balanced sense of fairness and flexibility
• Seeks common ground in navigating challenging issues and constructively manages conflict to create win-win solutions wherever possible
• Able to proactively recognize potential risks and issues, respond with solutions and engage others in implementing change

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted. Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.