Liaison, Continuing Education and Corporate Training

Northern Lakes College has the following full time ongoing position available
Liaison, Continuing Education and Corporate Training
Reference #NLC-1883
Salary Range: $59,352 to $78,528 per year
Location: Slave Lake
July 12, 2021 to ongoing
Qualifications:

• Minimum two-year diploma or two years of university in a field such as Business, Administration, Marketing, Project Management, etc.;
• Proven customer service skills;
• Proven ability to effectively communicate;
• Valid Class 5 Driver’s License;
• Three to five years’ experience working in a related occupation, preferably with oversite of operational processes/systems or within an educational institution.

Successful candidate must provide College or University transcripts and proof of valid driver’s license to Human Resources prior to commencement.
For complete details on this employment opportunity, visit us online at: www.northernlakescollege.ca click on Careers at NLC. Please submit a resume quoting the reference number NLC-1883 to: Northern Lakes College, Human Resources, 1201 Main Street SE, Slave Lake, AB T0G 2A3 or alternatively Fax: 780-849-5881
Closing Date: June 16, 2021
Note: Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted.
Position Description
Liaison, Continuing Education and Corporate Training
Learner Services
Nature and Scope of Work
Meet the educational and training needs of Continuing Education and Corporate Training customers though the delivery of relevant, timely, accessible and quality courses, programs and services which contribute to the strategic direction of Northern Lakes College.
Duties and Responsibilities:

• Coordinate non-credit courses and programs

• Identify needs at the individual, community, and company level and create quotes for private training
• Promote programs, courses & services;
• Determine an annualized schedule of non-credit courses to be delivered within a designated geographic area
• Identify potential instructors to deliver courses, determine costs of course delivery, contract instructors and conduct evaluations
• Book delivery sites. If being held at a college campus, work with local College staff to promote courses, take registrations, access facilities, set-up of the course, clean-up and return paperwork, ensure maximum accessibility of courses by utilizing new technology to deliver courses whenever possible
• Monitor low-enrollment courses and promote new courses
• Survey business and industry on a regularized schedule to determine needs and to build capacity, and answer specific questions that arise from curriculum development for new courses
• Collect and maintain current course outlines for CECT database and website

• External and internal liaison

• Identify potential partnerships for deliveries
• Create contact databases for specific client groups (communities, services, etc.), manage contacts through follow-up and updating databases
• Sell educational / training solutions to organizations
• Provide input re pricing strategies (group rates, discounts, special promotions, etc.)
• Work with the CECT team to provide exceptional customer service to both internal and external clients
• Attend CCEC meetings (on a rotating basis with other Liaisons) and selected CEC meetings

• Contract oversight

• Oversee contract instructors
• Support the evaluation process vis-a-vis contract instructors;
• Work with contract instructors on performance issues
• Recommend to Chair which instructors are not to be hired again due to performance issues
• Orient new contract instructors to the college and expectations of their role
• Prepare instructional contracts and service offerings for approval in Agresso

• Development, research and project management

• Keep abreast of new developments in related workforces
• Identify trends in registration
• Forecast industry, commercial, non-profit, First Nations, and government training needs based on trends, anticipated and regulation changes, industry needs

• Provide input re forecasting and budgeting

• Assist in forecasting revenue and costs for programming annually and determining break-even point for courses
• Provide input to the director re when courses should be cancelled due to low enrolments and when to take a “loss” for a course in order to gain future business
• Recommend pricing for training (bulk & individual) and monitor the workforce environment for emerging trends / changes
• Assist the Chair to monitor / review numbers regularly (enrolments, revenue, costs)
• Contribute to a fully leveraged Continuing Education and Corporate Training budget through sound fiscal oversight of course delivery

Skills, Knowledge and Abilities

• Basic accounting knowledge
• Supporting team dynamics
• Negotiation
• Problem-solving
• Project management
• Marketing
• Presentations
• Customer service / public relations
• Creative thinking
• Cross-cultural awareness
• Research techniques
• Organizational skills
• Priority setting & decision-making
• Conflict management
• Excellent verbal / written communication
• Industry specific knowledge
• Usage of office / classroom equipment (e.g. phone, fax, photocopier, computer, pc viewer, TV / VCR, conference calls, video conference)
• Computer skills specific to College programs (Agresso)

Contacts (Internal and External):
Internal Contacts

• Instructors / Facilitators
• Finance
• Human Resources
• Front-line staff
• CECT Team
• College Chairs and Coordinators
• CEC’s / CCEC’s

External to the College

• Contracted Instructors / Facilitators
• Business / industry / professional associations / certifying organizations
• Other Education Institutions
• Potential students / general public
• Indigenous Organizations
• Government

Qualifications:

• Minimum two year diploma or two years of university in a field such as Business, Administration, Marketing, Project Management, etc.
• Proven customer service skills
• Proven ability to effectively communicate
• Valid Class 5 Driver’s License
• Three to five years’ experience working in a related occupation, preferably with oversite of operational processes/systems or within an educational institution

Suggested Additional Qualifications:

• Knowledge of Agresso or other similar data management systems
• Experience achieving team and project goals
• Data input and analysis experience
• Sales/Marketing experience

Job Type: Full-time

Salary: $59,352.00-$78,528.00 per year