Division & Section: People & Equity/CREM/ModernTO
Work Location: METRO HALL
Job Type & Duration: Full-time 2 Temporary (24 month) vacancies
Salary: $110,965.40 – $130,366.60, TM2059, WG 8.0
Shift Information: Monday-Friday, 35 hrs/week per week
Affiliation: Non-Union
Number of Positions Open: 2
Posting Period: 12-MAY-2021 to 20-MAY-2021
Toronto is Canada’s largest city, the fourth largest in North America and home to a diverse population of approximately 2.8 million individuals. Consistently ranked one of the world’s most livable cities, the City of Toronto is a global centre for business, finance, arts and culture. City operates in a complex multi-site, multi-division, multi-stakeholder and union and non-unionized environment. A team of approximately 33,500 employees are the driving force behind the City’s ability to provide programs and services to residents, business and visitors to this community.
The City of Toronto is embarking on a strategic initiative, which will optimize the use of the City’s office real estate portfolio, while driving workplace transformation. This key initiative will optimize the City’s physical office environment, by reducing the number of locations and improving the overall efficiency of the office footprint. At the same time, the program will drive change to our corporate culture and foster a workplace environment that responds and adapts to the evolving needs of our employees, while transforming how and where employees work. As the Manager, Business Transformation & Change Management, you will participate in and support the key initiative of a modern workforce.
Manager, Business Transformation & Change Management will function in a matrix reporting environment, providing day to day collaboration, oversight and leadership on key project deliverables for the both the People and Equity Division and the ModernTO Workplace Modernization Program to support modernization / transformation and COVID re-opening activities and strategies. In addition, the Manager will provide strategic advice and leadership on key policy and strategic issues to ensure effective planning and delivery of programs and services.
What will you do?
Reporting to the Project Director and partnering with the People & Equity Transformation team and the ModernTO team, you will provide business transformation and key stakeholder engagement, while ensuring program alignment with the overall program direction and schedule, as well as City’s policies. You will achieve this through change management, necessary to assist clients and stakeholders through a combination of technology, service delivery and business process changes.
This role will have you work with the management team to support the key initiative of a modern workforce, developing project management strategies for effective organizational transformation, and building and managing the team responsible for the execution of all strategies. You will optimize skills required to deliver industry best practices that support strategic decision-making across the City. Passionate about continuous learning and innovation, you will manage, motivate and train the unit’s staff and will supervise the day-to-day operation of your team.
You will support large-scale, division-wide projects that incorporate proactive and innovative solutions to addressing business challenges. Both strategic and hands on, you will support implementation of transformation and associated changes through communications, change management action plans, education and training.
We will rely on your industry experience, as you recommend and prioritize new opportunities, continuous improvement, emerging technologies, tools, resources, methodologies and strategies to improve the Division’s change management and quality management systems.
You will provide a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently delivery services. You will establish training and awareness programs on business transformation initiatives affecting service delivery, business processes and policy changes for internal and external stakeholders. We will also value your input on development and implementation of functional policies and programs, as the organization transforms.
As you are moving the projects along, your ability to ensure quality assurance and consistency across the Division, and continuous improvement of service delivery will be crucial in the role.
What do you bring to the role?
Your business acumen, and your project and change management expertise will contribute significantly to your success in representing People & Equity in our transformation initiatives.
Your success in this role will be supported by your extensive experience managing and/or guiding transformation projects in a large public or private sector organization, using project management methodology and tools.
You have a post-secondary education in the relevant field, such as Business Administration, Human Resources etc., or an equivalent extensive experience in a business transformations. PMP certification is a strong asset. You will also bring considerable experience in system process engineering and process automation.
Skillful in developing long-lasting impactful relationship, you bring considerable experience in working with executives, sponsors and senior management teams to meet large-scale divisional organizational initiatives.
Your experience leading, motivating, coaching and developing diverse matrix teams in a dynamic, deadline driven environment will be instrumental in this management role.
As a skilled leader, you also bring a demonstrated ability to establish effective working relationships and work collaboratively in resolving problems and issues with employees, unions, senior management staff, client divisions, politicians, outside agencies, other levels of government and external parties.
Equally important, you’re able to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.
Notes
Applicants are required to demonstrate in their resume/cover letter that their qualifications match those specified in the job posting.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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