Manager, Domestic & International Admissions

Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario… a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including hundreds of international students from countries around the world, attend at campus locations in Peterborough, Lindsay, Haliburton and Cobourg. Fleming offers more than 100 full-time programs in Environmental and Natural Resource Sciences, Fine Arts, General Arts and Science, Technology, Skilled Trades, Community Development, Health, Business, and Justice as well as other Continuing Education courses.

We are also extremely proud of our more than 73,000 Fleming alumni who are contributing to their communities in the region, across the province and around the world.

Reporting to the Associate Registrar, Admissions and Financial Aid, the Manager, Domestic & International Admissions is accountable for providing operational and administrative leadership, supervision, and direction to full-time and part-time staff within the Admissions area of the Registrar’s Office (RO).

In this role, you will be responsible for the implementation of an annual domestic and international admissions plan and related policies and procedures which ensure a proactive, innovative, service-oriented approach that leads to meeting enrolment targets, while maintaining compliance with government and college polices.

Working with the RO management team, you will support the review and alignment of service enhancements across the RO to ensure the continued delivery of superior customer service to both students and internal customers. In addition, you will work closely with the Conversion Team ensuring maximization of domestic enrolment.

For a complete job description, please refer to the document found here: Job Description

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As our ideal candidate, you will have a relevant combination of post-secondary education and management experience which includes a 3-year diploma/degree in a related field and a minimum of 5 years’ experience in a Registrar’s Office or similar service-oriented environment. Preference will be given to candidates with experience within an admissions environment and in roles with leadership, decision-making, and business process improvement responsibilities. In addition, you will possess the following key attributes:

Demonstrated knowledge of the Ontario post-secondary and secondary school systems

Experience overseeing the effective positioning and promotion of domestic academic programs to prospects and applicants during the admissions process

Solid knowledge of enrollment planning concepts, with strong innovative and critical thinking skills

Superior experience in overseeing the enhancement of customer service in an educational environment

Understanding of marketing, conversion and contact centre operations

Deep understanding of and appreciate for diversity and inclusion

Proven ability to effectively work in a high-volume environment, multi-task under pressure with competing deadlines

Excellent communicator with very strong written and verbal communication skills

Proven ability to work collaboratively and exercise sound judgment in interactions with staff and colleagues

Strong understanding and experience with leveraging the admissions aspect of a student information system (e.g. Peoplesoft)

Strong leadership and interpersonal skills with proven capability to develop and lead a highly motivated team focused on providing superior customer service

Strong organizational, planning and time management skills leading to the delivery of responsive, personalized, customer service

Proven ability to develop creative solutions to address issues effectively

What Are We About?

Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation. To obtain a copy of this document in another format please e-mail [email protected].