Manager, Fare Inspection

JOB INFORMATION

Requisition ID: 3628

Number of Vacancies: 1.00

Department: Revenue Protection (20000029) – Fare Inspection (30000515)

Salary Information: $107,616.60 – $134,479.80

Pay Scale Group: 11SA

Employment Type: Regular

Weekly Hours: 35, Off Days: Various Shift: Various

Posted On: April 21, 2021

Last Day to Apply: April 28, 2021

Reports to: Head – Revenue Protection

The Toronto Transit Commission (TTC) is North America’s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC’s vision is to be a transit system that makes Toronto proud. The TTC’s recruitment efforts are directly aligned to its mission of providing “a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.”

General Accountability

Maintains the integrity of the fare system, protects TTC assets and provides excellent customer service by enforcing TTC by-laws pertaining to fare inspections and other issues in a consistent, non-discriminatory manner. Coordinates and supervises the work of team leads, unionized inspectors, and administrative staff in the section.

Key Job Functions

Directly responsible for the overall operations efficiencies and held accountable for the day-to day management, operation and administration of an assigned department;

Responsible for utilizing and developing department staff and a union workforce to achieve a high degree of employee morale and productivity;

Required to substitute for the Head, Revenue Protection during periods of absence;

Fosters a customer first environment, ensuring excellent customer service for TTC customers and fellow employees;

Engages in maintaining the integrity of the fare system, protecting TTC assets and by ensuring compliance of TTC by-laws pertaining to fare inspections activities and other issues in a consistent, non-discriminatory or bias manner

Carries out all activities in accordance with federal, provincial and municipal laws, the TTC Code of Ethics, Department Core Values and Mission Statement;

Through the Early Intervention System (EIS), will review patterns and trends as it relates to the collection of Race Based Data, use of discretion, use of force, charge infractions related to racial disproportionalities and disparities;

Holds all confidential information in trust and strict confidence demonstrating at all time the utmost respect to confidentiality and privacy of highly sensitive information;

Attend and act on behalf of the TTC at internal or external committees or meetings;

Provide information, support, and/or advice with regard to area of expertise and responsibility;

Manage employees under area of responsibility and ensure work activities are conducted effectively and in accordance with TTC standards, procedures and applicable legislation;

Ensure that work is carried out in accordance with legislative/regulatory requirements and aligned with TTC standards;

Coordinates programs, processes and departmental activities to ensure security and recovery measures are achieved;

Review and assess data relevant to area of responsibility and share findings with stakeholders;

Ensure effective development and implementation of internal and external programs, plans, and processes;

Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Helps to build an inclusive and accessible work and service environment for all employees and customers. Ensures the needs of employees and customers are accommodated in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.

Candidate will be required to participate in the TTC’s Customer Service Ambassador Program.

Skills

Demonstrate specialized expertise and knowledge in the assigned field

Apply analytical skills

Use office technology, software and applications

Understand and apply relevant laws and regulations

Communicate in a variety of mediums

Education and Experience

Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent;

Must have several years of related and progressively responsible supervisory experience over a broad range of operational activities including proven project management skills;

Possession of a valid non-probationary Province of Ontario class “G” driver’s licence.

Additional Requirements

Comprehensive knowledge of business practices and procedures;

Good knowledge of technical issues and an extensive body of rules, regulations, procedures and operational issues related to areas of responsibility;

Working knowledge of computers and computerized applications related to the work;

Superior analytical, investigative and problem solving skills to deal with the complexities of managing a Division;

Strong managerial and interpersonal skills to promote a harmonious working environment for Staff employees and unionized workforce to effectively manage, motivate, counsel, coach, discipline, commend and assess performance of subordinate employees;

Ability to multi-task and make sound business decisions in a timely manner to efficiently manage diverse situations;

Ability to manage a 24 hour, 7 days per week operation within budgetary expectations directly through other management, supervisory, clerical and operating personnel;

Ability to deal with unusual or highly sensitive situations as they arise;

Must be well organized and have effective time management skills;

Excellent administrative, team building, leadership and decision making and customer service skills;

Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Right Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

Strong working knowledge of applicable government legislation including (but not limited to) the Trespass to Property Act, Criminal Code, Provincial Offences Act, Ontario Human Rights Code, Mental Health Act, etc. and practical knowledge of court procedures;

Develops the departmental strategy for performance management of Assistant Manager, Supervisors, union and non-union Provincial Offences Officers with heavy emphasis on use of discretion, use of force and other key anti-racism strategies, as well as the issuance of part one and three Provincial Offences Notice, and the handling of sensitive and personal information relating to customers.

Demonstrated ability to supervise, train, and motivate staff and work in a team environment;

Must possess sound judgement; good administrative and interpersonal skills; effective verbal communication and report writing skills including tact and diplomacy when dealing with issues of a sensitive nature;

Excellent organizational skills and solid analytical, problem-solving and decision making skills;

Must have or rapidly acquire a comprehensive knowledge of the collective agreement between the Commission and CUPE local 5089;

Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees;

Experience working in a supervisory position within a unionized environment is an asset;

Demonstrated exceptional customer service skills is an asset;

Knowledge of the security or law enforcement field and a sound knowledge of security investigation, surveillance, and loss prevention/control principles, techniques and equipment is an asset.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Human Resources – Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.