As a member of the management team, the Manager of Housing First is responsible for carrying out the
policies and procedures of Options Bytown under the direction of the Executive Director. They are
responsible for all aspects of the Housing First Program including the day-to-day operation of the team
and ongoing staff support and supervision. The Manager of Housing First ensures that all funding
objectives are met and the agency values are expressed in all aspects of team practice. The Manager
maintains oversight to ensure that best practices are applied and that the Housing First team is
supported in all aspects of their work.

Education and Qualifications

  • MSW, BSW, or undergraduate degree in social work or relevant field
  • Professional certification or membership in a professional order is considered a strong asset
  • A satisfactory and current Vulnerable Sector Screening
  • Bilingualism is considered a strong asset

Experience

•    Minimum 2 years’ experience in a supervisory or leadership role
•    Minimum 2 years’ experience in working with clients who have experienced homelessness  
•    Experience working in a Housing First program is considered an asset
•    Proven experience working in community services relating to housing, mental health, and/or addictions

Key Skills and abilities

  • Very strong ability to deal with complex, difficult, and/or urgent situations
  • Ability to establish, maintain, and promote strong working relationships with community partners, and all Options Bytown staff
  • Strong leadership skills with an emphasis on a team approach
  • Excellent verbal and written skills
  • Strong organisational skills to compliment staff management
  • Ability to work well under pressure and with tight deadlines
  • Ability to represent Options Bytown in both the community and at events
  • Ability to identify social issues that clients of Housing First may face

Knowledge

  • In-depth knowledge of principles of Housing First, Recovery, and Trauma-informed practice
  • Strong understanding of the intersection of poverty, homelessness, substance use, mental health issues, and other social determinants of health
  • Knowledge and application of Human Resource and staff supervision practices
  • Knowledge of clinical supervision practices

Language and other Requirements

  • Oral fluency and reading and writing abilities in English is required
  • Oral fluency in French is considered a strong asset