Manager of Human Relations

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

In The Salvation Army (TSA) Canada and Bermuda, the Human Relations team is committed to becoming and creating a workplace where people experience meaningful work, a sense of hope and optimism, an environment of trust, and inspired results. If that sounds like an environment in which you’d like to work, read on!

Position Summary

This is an exciting time to join the Territorial Headquarters (THQ) HR team as we have undergone a recent reorganization and are in the midst of identifying critical opportunities for growth and development within our team.

Reporting to the Territorial Director, THQ HR and Staffing Systems, the Manager of Human Relations is a hands-on, key contributor to the THQ HR team. This specific position is a generalist HR role that will provide deep satisfaction if you are a savvy communicator, you excel in providing and overhauling procedural supports, you have a depth and breadth of experience that enables you to give insightful and timely HR counsel, and above all if you are highly relational and have a passion for people and to be a partner dedicated to supporting departmental and organizational goals.

The Manager of HR will be a self-starter, and be positioned to deliver expert advice and ensure service delivery for a broad range of HR activities.  In providing timely and strategic counsel, you’ll support and advocate for employees, and also actively engage with THQ leaders to help them attract, develop, retain and promote the right talent to sustain and evolve TSA mission and culture.

As a strategic HR advisor, this position provides expertise and leadership in areas of communication/training, talent acquisition, performance management, employee relations, leaves management and health & safety.  Engaging a collaborative approach will be needed to build and grow alignment of department practices with HR practices, while developing trusting partnerships with THQ employees and management.  In addition to day-to-day HR leadership, there will be opportunities to lead and/or support new HR projects, as well as extensive liaising with other internal HR teams such as Compensation & Benefits, Healthy Workplaces, etc.  Other specific accountabilities will include:

• Supporting management to identify, prioritize and build behaviours, structures and processes that aid the design of meaningful jobs to enable their strategy, create powerful team cultures, ensure the recruitment of the right talent, planning for succession and transition, and coaching to develop high-performing teams
• Advising THQ staff and leaders in the effective analysis and documentation of jobs and organization structures, supporting clear job evaluation and salary administration, as well as consistent performance coaching so employees experience fairness and clarity as leaders provide feedback and coaching for development
• Assessing and managing risk, and effectively facilitating employee relations solutions, investigations and exits in a manner which demonstrates the value TSA places on the dignity of all people
• Providing support to management and staff, overseeing end-to-end occupational and non-occupational leaves, return to work processes, and accommodation requests through WSIB and the TSA disability insurer
• Facilitating end-to-end talent acquisition processes to ensure a highly responsive, engaging and effective experience for hiring managers, candidates and new hires
• Facilitating and communicating employee changes (new hires, promotions, leaves, etc.) to management and payroll
• Ensuring internal follow through and compliance with TSA health & safety processes and legislative requirements
• Participating on the THQ Health & Safety Committee as an Advisor

The successful candidate will rely on at least 5-7 years of success as an HR generalist, founded on an ability to quickly establish credibility as a trusted advisor.  In addition, the educational foundation for this position will require a degree or diploma in social sciences, human resources, industrial relations or a related field.

Preference will be shown to those candidates with a CHRP or CHRL designation and/or those who are bilingual French/English.

If you’re still interested and want to assess further, here are a few more abilities and skills that will support success in this role:

• Ability to role model respect and understanding of the TSA mission, vision, values and culture
• A deep commitment to providing exemplary customer service, with an ability to simplify access to HR support and consultation for people at all levels of the organization
• Experience establishing common ground in navigating challenging issues and constructively managing conflict to create win-win solutions where possible
• Operational and strategic business acumen, with experience recognizing potential risks and issues, and an ability to respond with solutions and engage others in implementing change
• Outstanding written and verbal communication and negotiation skills
• Strong knowledge of HR legislation and regulations within the Employment Standards Act for multiple provinces, Human Rights Code, Occupational Health and Safety Act, Workplace Safety and Insurance Act, Pay Equity, and all other applicable legislation and regulations
• A consultative, professional, discreet, diplomatic and tactful manner
• Strong personal integrity with professional ethics and a balanced sense of fairness and flexibility
• Effective organizational and time management skills with the ability to oversee several moving parts simultaneously
• Attention to detail and superior skills in ongoing process enhancement and management
• Experience supporting leaders and employees in unionized and non-unionized environments preferred

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted. Internal Applicants must advise your managing supervisor of your intentions prior to submitting your application.