Member Experience Managers (MXMs) strive to ensure that guests of Evolution Fitness (EF) receive extraordinary customer service. MXMs are also responsible for overseeing the day-to-day operations of the club they get to help manage. Efficiency is a priority. MXMs spend the majority of their time behind the front desk; serving members and team members. The overall focus of the position is to execute and amplify the ever-evolving experience members have at each of the four Evolution Fitness locations in Regina in an effort to increase customer loyalty and retention by exceeding guest expectations.
Job Requirements
Participate in the hiring process for new Customer Service Representatives (CSR’s) and Janitorial Staff including on-boarding and paperwork
On-board and train new hires so they are confident and successful in their position
Deliver group orientations to new hires of all departments
Train and develop CSRs while creating an environment wherein they can excel through encouragement and empowerment
Maintain appropriate schedules to ensure full-coverage of the front-desk; including approving/declining time-off requests
Being on-call during gym hours to answer questions or correct issues staff may have
Attend weekly meetings with the other Evolution Member Experience Managers
Participate in on-going professional development
Answer the phone using the correct greeting and assisting callers as needed
Process transactions at the Point of Sale register
Ensure that front desk systems are being used and that established policies and procedures are being followed, including such things as; member check-in, new member enrolment, and overdue accounts
Retain members using our Cancel-Less program
Enforce and demonstrates by example, all Evolution Fitness policies and procedures
Project a polished and professional image at all times
Qualifications
Excellent communications skills
Be able to function effectively in a fast-paced environment
Excellent troubleshooting and time management
Must display a positive attitude at all times
Operate phone and standard office equipment effectively
Management/Team Lead experience in a front desk/customer service (mandatory)
Proven member satisfaction
Availability during regular hours of gym operations
Requirements
Must have a reliable vehicle
Must have a cell phone
If you are ready to learn, grow, and succeed, we want to sit down and meet you! We thank everyone who applies for the position, however only those successful will be contacted for an interview.
Apply Now
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.