Mental Health Support Services Program Supervisor

Under the direction of the Programs Manager the MHSS Program Supervisor will provide guidance, support and supervision for the Support System for Persons with Mental Health Needs (SSPMHN) staff team and will be responsible for program development and delivery.  Manages the operations of the Mental Health Support System for residential and outreach services. The three areas of responsibility include clinical supervision of frontline staff, staff development and administration.

Supervisory

• Oversees and guides frontline staff in the development of formal teaching plans.
• Provides day-to-day problem solving and support to staff
• Provides clinical supervision to staff.
• Provides input in staff performance evaluations.
• Recruits, screens, checks references and hires staff in conjunction with the Executive Director.

• Prepares and maintains shift schedules; and coordinates and fills work schedules to ensure appropriate shift coverage.
• Does first level staff discipline.
• Ensures staff compliance with policy and procedures.

Client Program

• Participates in intake meetings and establishes parameters of client placement.
• Oversees and provides guidance for the development of appropriate case management plans/monitors and evaluates case plans.
• Oversees and monitors the provision of daily life skills education provided by staff to clients.
• Develops and monitors behavioural modification strategies.
• Provides immediate stabilization crisis management support and provides emergency incidental behaviour management.
• Directs staff to information regarding medications and medical conditions and ensures client’s medical needs are met.
• Work with the team to research and develop the various Mental Health and Addictions related support programs

Administrative

• Monitors records such as medical files, incident reports, accounting sheets, client finances, observation notebooks on clients, log books and communication books.
• Maintaining accurate, up-to-date case notes, treatment plans, progress reports and discharge summaries on client caseload.
• Prepares a variety of correspondence, reports, statistical reports, reports for funders and guardians, etc.
• Assists with the development, updating and evaluation of agency policy and procedures and ensures staff compliance policy and procedures.

Community Involvement

• Engage with relevant agencies for case conferences and solving problems relating to specific clients
• Interact with others involved with the clients to support their family and community relationships
• Ensure positive inter-agency relationships
• Act as the primary contact for contracting agencies regarding client issues and referrals

Education/Certifications:

• A Degree in Social Sciences, Social Work, or Nursing required
• Addictions Certification (diploma or certificate) or related experience. I.C.A.D.C. is an asset
• Valid Suicide Intervention Certification
• Valid First Aid Certificate
• Valid Non-violent Crisis Intervention Certificate
• Valid Class 5 driver’s license

Experience:

• Minimum three years supervisory experience in the social services field or equivalent

Required Skills/Knowledge:

• Demonstrated experience in supervising and coaching staff and working in a team setting

• Attention to detail, problem solving and analytical skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Ability to work effectively with clients and staff in a culturally diverse environment.

• Able to interview, communicate effectively and interact with individuals experiencing effects of intoxication.
• Able to recommend solutions for complex behaviour issues and to develop and monitor Individual Support Plans
• Proven ability to problem-solve and resolve crises and conflict
• Proven relationship building with contracting agencies and community resources
• Able to communicate effectively verbally and through the written word especially in terms of report writing and program proposals and program development
• Respect and understanding of The Salvation Army – its mission, culture, and values.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

 Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.