Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.
As a member of our leadership team, you will be responsible for creating the optimal employee experience for our colleagues to ensure they feel: valued, free, and engaged in their team. It will be your responsibility to not only lead others, but also yourself and the business.
Our Night Manager is responsible for the smooth overnight operations of the Fairmont Royal York, ensuring the highest level of guest satisfaction and adherence to corporate audit guidelines.
What is in it for you:
Employee Discount Travel Program
Employee Assistance Program (EAP)
Extended healthcare plan coverage
Opportunity to develop your talent and grow within the Company and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing to “Create the Essential Toronto Experience”:
Ensure the daily smooth running of the Night Team with regards to directing: Night Auditors (F&B and Rooms Audit), Front Desk Agent, Night Bellpersons.
In conjunction with the Front Office and Director of Finance: formalize and improve work processes (Front Desk/Accounting) and follow corporate guidelines for operations reconciliation.
Build and maintain connections with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience.
Handle guest complaints and assists in resolution.
Communicate with appropriate departments regarding any concerns or deficiencies.
Ensure that all financial reporting is maintained and accurate for both Rooms and F&B operations.
Thorough knowledge of emergency procedures and general crisis situation procedures.
Ongoing coaching and training of team members relating to service and audit expectations.
Complete all other duties as assigned by Director of Front Office and Director of Finance that relate to the overall operation of the Hotel overnight.
Your experience and skills include:
Passionate about guest experience.
Strong computer skills including knowledge of Opera PMS (or similar), Microsoft Word and Excel.
Minimum of two years previous experience in a Rooms department as a leader, preferably in Front Office operations.
Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignments and additional duties.
Must work well under pressure in a fast paced environment and handle conflicting priorities.
College degree in Hospitality Management or related field preferred.
Physical Aspects of Position include but are not limited to the following:
Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Your team and working environment:
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Note: Must already be legally entitled to work in Canada to be considered for the position.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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