NCC is the country’s leading private land conservation organization. As a non-profit, charitable organization we work in partnership with individuals, corporations, governments, and other non-profit groups to protect our most important natural treasures. We take a collaborative and science-based approach to our mission. Since 1962 NCC and its partners have helped to conserve 2.8 million acres (more than 1.1 million hectares), from coast to coast to coast. With National headquarters in Toronto and regional offices across the country, NCC delivers results you can walk on.
Position Summary
This role provides two key functions:
1. Manages the Service Desk so use of technology is an enabler not a barrier for NCC staff, mentors and guides Technical Support Coordinators
2. Works to continually improve ticketing process and time to resolution for incidents. Provides operational oversight for and executes on a broad set of technology projects (telecom, connectivity, meeting room technology, etc.) Works with IT management team on business planning. Manages our Microsoft 365 and Azure cloud in conjunction with our MSP.
Position Requirements
University or College degree related to area of responsibility, or the equivalent combination of education; technical certifications and training, ITIL service management education / certifications, M365 certifications required, Active Directory certifications required, Azure certifications preferred, Citrix or WVD knowledge an asset, PMP an asset.
Excellent ability to speak, read and write clearly (bilingual French/English is a requirement).
Customer service skills, team leadership skills and analytical skills.
Highly organized.
Initiative and problem-solving skills.
Must be able to work independently and as part of a small team in a fast-paced environment.
Focus on continually striving to improve the delivery of support services to NCC staff.
Advanced computer skills with wide knowledge of variety of business software.
Solid understanding of local area/wide area network principles, including experience in troubleshooting network-based issues.
Hands-on experience using and supporting Microsoft Office applications.
Conceptual understanding and hands-on experience with Microsoft Terminal Services / Remote Desktop Services, and Citrix is a major asset.
Conceptual understanding and hands-on experience of Active Directory and Azure Active Directory.
Hands-on experience with anti-virus, anti-malware, and anti-spam technologies and solutions.
Experience with ServiceDesk Plus ITSM software and Microsoft SharePoint are assets.
How to Apply
NCC is an equal opportunity employer. If you are interested in joining our team, please submit your cover letter, resume and salary expectations through our Career Centre by April 26, 2021 at 11:59pm.
NCC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We value and incorporate diverse traditions, heritage, knowledge and experiences in our mission and in our workplaces. We celebrate the full participation of people from all walks of life as we work towards common goals. We strive for a conservation movement in which equity, diversity and inclusion are the norm. This is our continuous commitment: to promote healthy people, healthy communities and a healthy planet for everyone.
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