We Are Access!
Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. Visit https://www.accesscorp.com/ for more details.
We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.
Job Summary:
The Senior Market Leader is responsible for successfully managing all aspects of multiple operations in the British Columbia market, including operational excellence and client satisfaction with the market. This person also provides leadership and direction to Operations Supervisors, Leads, drivers and warehouse workers to ensure market success.
Primary Functions:
Oversee all operational and administrative functions of market by providing leadership and direction for Supervisors and Leads.
Manage financial performance of the market by analyzing trends, monitoring P&L, and developing appropriate plans. Manage against annual operating and capex budgets that are consistent with market strategy. Control all market costs effectively.
Responsible for operational excellence, market standards, and compliance. Review and analyze market activity to understand resource allocation, business capacity, challenges and opportunities.
Ensure safety and security procedures are followed and understood by team.
Ensure that all market audits are completed in a timely manner.
Ensure that quality of service for market is continuously improving.
Responsible for overseeing all human resources actions for market, including workforce leadership. Drive annual review process adhering to timeline and budget guidelines.
Ensure Access’ core values are being upheld throughout the market providing necessary leadership to market team members.
Drive consistency in operations and identify and institute best practices across assigned markets.
Education and Years of Experience:
Bachelor’s Degree in Logistics, Operations Management or equivalent work experience which has included the preparation of budgets, proposals, and presentations.
8 years of experience managing/leading teams in customer-focused service industry.
Knowledge, Skills and Abilities:
Ability to travel within the province of British Columbia.
Strong P&L experience of similar scope and size.
Must have demonstrated leadership skills including team member empowerment, team building and conflict resolution.
Excellent communication skills, both oral and written.
Excellent analytical skills.
Must have solid time management and project management skills.
Ability to read and interpret financial data. Must have previous experience managing client accounts, developing client relationships, and maintaining a high degree of client retention.
Ability to set tone, vision, and culture for the market.
Qualifications
Education
Required
Bachelors or better.
Experience
Required
8 years: Experience managing/leading teams
Licenses & Certifications
Required
Driver’s License
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