Operations Manager

Company Description

Operated by franchisee Carpenter Enterprises Inc, we are more than just your local restaurant. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities? If this sounds like a team you’d like to join, apply today!

Job Description

To provide leadership, coaching, and direction to their assigned restaurants, to maximize the long-term sales and profit potential of each restaurant. Builds a positive business relationship with Restaurant Managers and Restaurant Leadership Team.

People

Demonstrates and reinforces the leadership behaviors and basic people minimums necessary to gain commitment from the Crew, Shift Managers and Restaurant Leadership Team.

Interviews, conducts OJE’s, and trains restaurant managers based on profit center staffing needs and goals.

Ensures that all assigned restaurants are adequately staffed to maximize sales potential and turnover among all restaurant employees is reduced.

Develops, trains, rewards, and recognizes the results of all levels of restaurant employees.

Consults with the Restaurant Leadership Team on employee commitment measurement and assist with plan to increase employee’s loyalty, satisfaction, and pride with the McDonald’s experience.

Completes and presents performance appraisals based on defined goals and objectives for each Restaurant Manager. Ensures performance reviews are completed on all restaurant employees in a timely basis. Ensures that individual development plans are implemented, and diversity staffing objectives are met.

QSC/Sales Building

Protects the McDonalds brand by ensuring that restaurants meet McDonald’s QSC, safety and sanitation standards.

Teaches restaurant managers and restaurant leadership teams critical restaurant systems that produce consistently high levels of QSC.

Ensures that restaurants properly execute national promotions.

Ensures that there is an on-going local marketing plan for each restaurant.

Coordinate’s implementation and execution of new products and processes consistently within their restaurants.

Business Results

Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to create and accomplish business and profit plan objectives.

Uses all informational resources available such as Gap Analysis, and Customer Satisfaction Measurement etc., to identify opportunities and threats to build a business plan to optimize market potential.

Completes various audits to ensure that their restaurants meet McDonald’s standard practices and procedures regarding cash, security, etc.

Supervise the implementation of reinvestment plans on an annual basis to include re-builds, re-models, equipment purchases, etc.

Qualifications

You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem-solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.

Additional Information

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

Access to education and skills development opportunities

A total rewards package that includes discounts, incentives, and recognition perks

A safe, respectful and inclusive workplace

Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit our restaurants every day

Apply Now
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